Global Customer Experience Intern

Why do we need you ?

Saint-Gobain's Global Customer Experience team is looking for a remote summer intern who can support the continued digitalization and improvement of our global Customer Experience organization. The role would focus on turning operational data into actionable insights and helping us improve visibility, efficiency, and decision making across our sites.

This remote opportunity is designed to support global CX organizations across multiple sites, rather than being tied primarily to activities at one physical location.

Job Summary The intern would gain hands on experience supporting areas such as: • Power BI reporting/dashboard development • ERP data analysis & reporting • Customer Service KPIs, backlog, past due, & order management analytics • Supply chain and customer delivery performance • Data cleanup, validation, and process standardization • Identifying trends, gaps, and opportunities for process improvement • Supporting automation and digital tools that reduce manual work

Is this job for you ?

Requirements

-Pursuing a bachelor's degree in Supply Chain Management, Business Management, Operations Management, Data Science or other related disciplines with a business or operations focus.  -Strong Excel skills, including PivotTables, lookups, data analysis, and reporting.  -Knowledge of Power BI, including dashboard creation and data visualization.  -Strong analytical and problem solving skills with the ability to identify trends and opportunities.  -Comfortable working with large datasets and validating data accuracy.  -Understanding of ERP systems and business processes.  -Understanding of supply chain, order management, inventory, or customer service concepts.  -Ability to translate data into clear, actionable business insights.  -Strong written and verbal communication skills.  -Organized, detail oriented, and able to manage multiple projects.  -Comfortable working independently in a remote environment and collaborating with an international team.

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at [email protected].

Benefits in joining us

Certain locations require pay information to be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the local pay range for this position, which is $24.00 per hour.

Pursuing a bachelor's degree in supply chain, business, operations, data science or related; strong Excel and Power BI skills; understanding of ERP systems and supply chain concepts; ability to work independently in a remote environment.

Key Responsibilities

• developing Power BI reports
• analyzing ERP data
• supporting process improvement

Skills & Tools

Microsoft Excel, Power BI, ERP

Job Details

• Category: Business Operations
• Seniority: No Prior Experience Required
• Commitment: Internship
• Workplace: Remote — Michigan or Beaverton
• Salary: USD 49,920 – 49,920 / year
• Languages: English

About Saint-Gobain

A global manufacturer of construction and high-performance materials. — Industry: Manufacturing