Global Key Account Director

Role Description The Global Key Account Director is a full-time remote role responsible for leading strategic relationships with key clients and partners across multiple regions. This role involves developing and executing account plans, identifying growth opportunities, and aligning legal services with client needs to drive long-term partnership value. Day-to-day responsibilities include managing global account portfolios, overseeing contract negotiations, coordinating with legal and operations teams, and ensuring service delivery meets agreed standards. The director will monitor performance metrics, refine sales operations processes, and provide regular account reviews and forecasts to leadership. The role also includes mentoring team members, supporting cross-functional collaboration, and representing the firm in high-level client meetings and industry discussions.

Qualifications

Demonstrated expertise in Account Management and Global Key Account strategy, with the ability to build and sustain long-term, trust-based client relationships. Proficiency in Contract Negotiation and deal structuring, including experience managing complex, multi-jurisdictional agreements. Strong background in Sales and Sales Operations, with a track record of meeting or exceeding revenue and growth targets. Proven Team Leadership skills, including leading cross-functional teams, coaching talent, and fostering a collaborative, inclusive culture. Experience working with or within legal, professional services, or consulting environments is highly beneficial. Excellent communication, presentation, and stakeholder management skills, with the ability to operate effectively in global, remote settings. Strategic thinking, analytical problem-solving, and data-driven decision-making capabilities. Bachelor’s degree in Business, Law, Management, or a related field; an advanced degree (MBA or JD) is an advantage. Comfort with digital collaboration tools and remote work practices, and willingness to engage with clients across time zones when needed.