HCS Operational Project Manager

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Description: The HCS Operational Project Manager leads projects focused on the long-term sustainment, optimization, and expansion of the Verint platform across UNC Health. Serving as the primary operational subject-matter resource for Verint, this role safeguards system-wide stability and continuity while guiding the successful onboarding of new groups onto the platform. The position spans the full Verint footprint, workforce management, quality monitoring, call recording, scheduling workflows, and agent-facing call center workflows, along with the broader suite of contact center software that supports them. Working alongside Access Center project management teams and supporting non-Access Center operational groups, the Operational Project Manager owns platform sustainment across its entire lifecycle. Beyond the platform itself, this role supports Care Access and Service Integration (CASI), helping to develop and execute strategic