Head of Customer Success

This employer is a technology company providing a platform that connects users with programs focused on sustainable practices and incentives. They are seeking a strategic leader to oversee the end-to-end partner experience and scale a specialized service division. The Role Own the full partner lifecycle from post-contract implementation through to ongoing success and renewal. Lead, develop, and scale a service team, including managing seasonal staff and defining clear operational workflows. Treat the service division as an independent business line, taking full responsibility for its quality, results, and unit economics. Establish a repeatable operating system by creating playbooks and templates to streamline partner launches. Serve as a senior point of contact for enterprise accounts and translate partner feedback into actionable product improvements. What You'll Need 7+ years of experience in customer success, implementation, or account management, with at least 3 years in a leadership capacity. A proven entrepreneurial track record of building a new service line, team, or business from the ground up. Experience managing hourly or seasonal teams and training them on complex, detail-oriented processes. Strong executive presence and the ability to thrive in ambiguous environments while managing operational metrics. What's On Offer Annual salary of $150,000 – $175,000, plus performance-based variable compensation and equity. Comprehensive health, dental, and vision coverage. 401(k) retirement plan and flexible paid time off. Remote-work setup stipend. Apply via Haystack today!