Healthcare CSR - Williamsburg, KY

KECH is a growing small business looking for the best and the brightest. We love what we do and that passion shows through every day at KECH. Please review our open job positions below for career opportunities. KECH is always looking for highly qualified, talented candidates for customer service positions. If you are interested in applying to KECH, please complete our Job Application process. As new positions open, we will set up interviews with candidates who have completed their application and meet the qualifications for the open positions. Let us know if you have any career-related questions. KECH Job Application Process To be considered for a position with KECH, applicants must meet the following minimum requirements: LOCATION: Reside in one of the approved hiring locations (this can differ based on the job position you are applying for) JOB QUALIFICATION: Meet the job’s basic qualifications, as outlined in the job description APPLICATION: Submit an online Job Application ASSESSMENT TESTS: Complete all pre-hire Assessment Tests (if required by the position) INTERNET SPEED: Run an Internet Speed Test to verify you have a stable internet connection TYPING PROFICIENCY: Take an online typing test to verify your typing speed/accuracy RESUME: Upload an up-to-date resume Steps for Applying for a Position with KECH Step 1: Review Job Postings Carefully review our open job postings (see list below), as some positions have state residency restrictions. Ensure you are applying for a position for which you meet all qualifications. Step 2: Complete the KECH Job Application Submit a KECH Job Application for the desired position. See Job Postings section below to start your application. Please use a DESKTOP PC to submit your application. The Internet Speed Test and Typing test must be done on a DESKTOP PC and not a mobile device. Step 3: Take three Assessments Tests (if required) Depending on the position, you may be required to complete three short assessment tests. Step 4: Run an Internet Speed Test You are required to test your internet connection (remote work may require a fast internet connection). Do not use a mobile device for this test. Step 5: Take a Typing Proficiency Test You are required to take an online Typng Test to check your typing speed and accuracy. Do not use a mobile device for this test. Step 6: Upload Your Resume You are required to upload an up-to-date resume (in PDF format). If your application is incomplete (e.g., missing a resume, typing test, etc.) 48 hours after submission, it will be automatically archived and will no longer be eligible for consideration. You can check the completion status of your application at any time. Healthcare CSR - Williamsburg, KY Job Description/Requirements KECH, Inc. is a HUBZone-certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal-opportunity employer. Must be willing to work whatever shift that is assigned between the below hours of operation: Monday - Friday: 8:00 AM - 6:00 PM EST Healthcare Agent responding to life services and vaccine inquiries. Personnel shall comply with Customer directives, polices, and standard policies applicable to the program(s) they support to ensure program systems and processes conform to the appropriate standards and requirements. Must pass a background and credit check. Remote, responsible for ensuring High speed minimum of 30+Mbps download/1 Mbps upload speeds) Must be “hardwired” Internet only (no cellular, satellite, or Wi-Fi). Customer Service Representative. Work Location: Remote, but must physically reside in Williamsburg, KY and/or surrounding area. Required Qualifications: Associate's Degree plus 4 years of clearly defined healthcare customer service experience OR High School Diploma plus 6 years of clearly defined healthcare customer service experience Intermediate keyboarding and computer skills including Microsoft Office Strong verbal and written communication skills Exceptional professional etiquette and interpersonal skills, and attention to detail Ability to multitask, work efficiently, and consistently meet performance standards in dynamic contact center environment Ability to identify and understand issues, problems and opportunities and compare data from different sources to draw conclusions, determine course of action and provide effective solutions. Ability to maintain effectiveness when experiencing frequent changes into workflow and adjusts effectively to work within new work structures, processes, cultures, and knowledge base. Preferred Qualifications: Vaccine or Life Sciences experience preferred Knowledge of relevant software, applications, and equipment - Genesys and ServiceNow Required Duties and Deliverables: Provide Tier 1 level support regarding life sciences inquiries in accordance with knowledgebase and contract guidelines. Respond to a variety of inquiries and assist with appointment scheduling in a timely manner while maintaining professionalism. Identify potential behavioral health situations and follow contract specific protocol to assist callers. Follow SOPs and business escalation rules to ensure that customers receive timely support. Adhere to service level, quality, attendance/adherence targets to meet contractual requirements. SPECIAL SKILLS (Customer Service, WFM, QA, HR, etc): Candidates must possess excellent active listening, spelling, and grammar skills. Candidates must be able to effectively deescalate phone calls to ensure the customer receives efficient customer service. Equal Opportunity Employer/Veterans/Disabled KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected. Job Type: Full-time Start Date: November 15, 2026 Pay: $19.82 - $20.46 per hour Expected hours: 40 per week Shift: 8 hour shift Day shift Shift availability: Day Shift (Required) Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Work from home State Restrictions You must live in one of the following states to apply for this position: KY Equal Opportunity Employer/Veterans/Disabled KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.