Healthcare Customer Service Representative – brighthush – Remote & Office Opportunities

About brighthush

brighthush has been a trusted partner in the healthcare industry for over three decades, delivering innovative solutions that empower patients, providers, and payers alike. Our mission is simple: to transform the way people experience healthcare by combining cutting‑edge technology with compassionate, customer‑centric service. As we continue to grow, we’re looking for dedicated professionals who share our passion for excellence and who want to make a real difference in the lives of our clients.

Why Join brighthush?

At brighthush, you’ll find a culture that celebrates curiosity, collaboration, and continuous learning. We invest in our people through:

• Comprehensive onboarding and ongoing training programs, including our flagship October 26th Training Class that equips you with the skills you need to thrive.
• Mentorship and coaching from seasoned experts in billing, coding, and customer experience.
• Clear career pathways that can lead you from a Customer Service Representative to Team Lead, Operations Manager, or specialized roles in analytics and product development.
• A flexible work environment that supports remote work, hybrid office days in Marshfield, WI, and a healthy work‑life balance.
• Competitive compensation, performance bonuses, and a benefits package that includes health, dental, vision, 401(k) matching, paid time off, and wellness programs.

Position Summary

As a Healthcare Customer Service Representative at brighthush, you will be the frontline advocate for patients, law offices, insurance companies, and other external partners. Your primary goal is to resolve billing and insurance inquiries with empathy, accuracy, and efficiency, ensuring that every interaction reflects brighthush’s commitment to exceptional service.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from patients and external stakeholders, providing clear, concise, and accurate information.
• Resolve complex billing and insurance issues, including deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility questions, and coding disputes.
• Offer payment options and assistance programs that align with client guidelines, guiding patients toward the most suitable solutions.
• Navigate and document interactions using brighthush’s internal systems (e.g., Artiva, Cerner Soarian, and EPIC) while maintaining meticulous records.
• Apply scripts and verbatims strategically to maximize recovery and maintain compliance with regulatory standards.
• Handle objections and concerns with professionalism, employing negotiation techniques to secure successful payment resolutions.
• Maintain a deep understanding of account requirements, leveraging available resources and documentation to support decision‑making.
• Adhere to company Core Values and Strategic Anchors, embodying brighthush’s dedication to integrity, teamwork, and customer focus.
• Participate in continuous improvement initiatives, sharing insights and best practices to enhance processes and customer satisfaction.

Essential Qualifications

• High School Diploma or equivalent (GED) required; college coursework in healthcare, business, or related fields is a plus.
• Prior experience in a call center or healthcare customer service environment preferred.
• Familiarity with Artiva, Cerner Soarian, and EPIC systems is highly desirable.
• Working knowledge of medical billing and coding, including ICD‑10, CPT, and HCPCS codes.
• Strong verbal and written communication skills, with a focus on clarity, empathy, and professionalism.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Advanced keyboard typing skills and the ability to perform basic math calculations (addition, subtraction, multiplication, division, percentages).
• Self‑motivated, reliable, and capable of managing time effectively in a remote or office setting.
• Understanding of sensitive personal information (SPI) and protected health information (PHI) confidentiality requirements.
• Prior supervisory experience is welcome and can accelerate career progression.

Preferred Qualifications

• Experience with billing and collections in a medical office or health insurance setting.
• Knowledge of state and federal regulations governing healthcare billing and privacy (e.g., HIPAA).
• Demonstrated ability to exceed Key Performance Indicators (KPIs) such as call volume, resolution rate, and call quality scores.
• Experience in a high‑volume, fast‑paced environment with minimal supervision.
• Certification in medical billing or coding (e.g., Certified Professional Biller, Certified Coding Associate).

Skills & Competencies

Success at brighthush requires a blend of technical knowledge and soft skills:

• Customer‑Centric Mindset: Ability to listen actively, empathize, and provide solutions that meet the needs of diverse patients.
• Problem‑Solving: Analytical thinking to diagnose billing issues and recommend appropriate actions.
• Communication: Clear, concise, and courteous communication across verbal, written, and digital channels.
• Adaptability: Flexibility to handle changing priorities, new technologies, and evolving regulatory requirements.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team culture.
• Integrity: Commitment to confidentiality, ethical conduct, and compliance with all applicable laws.

Career Growth & Development

At brighthush, we believe that every employee has the potential to grow. As a Customer Service Representative, you’ll have the opportunity to:

• Advance to a Team Lead role, overseeing a group of representatives and driving performance improvements.
• Transition into Operations Management, where you’ll shape process efficiencies and quality initiatives.
• Specialize in Billing & Collections Analytics, leveraging data to optimize revenue cycles.
• Explore roles in Product Support or Client Success, where you’ll work directly with customers to enhance product adoption.
• Participate in leadership development programs that prepare you for senior management positions.

Work Environment & Culture

brighthush fosters a supportive, inclusive environment where every voice matters. Whether you work from home or in our Marshfield, WI office, you’ll experience:

• Modern, ergonomic workstations equipped with dual monitors, noise‑cancelling headphones, and high‑speed internet.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events to build camaraderie.
• A culture of transparency, where leadership shares company goals, challenges, and successes.
• Commitment to diversity, equity, and inclusion, with initiatives that celebrate different perspectives.
• Access to wellness resources, including mental health support, fitness stipends, and flexible scheduling.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive base salary that reflects your expertise and contributions. In addition:

• Performance‑based bonuses tied to individual and team KPIs.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program and wellness initiatives.

How to Apply

If you’re ready to join a forward‑thinking organization that values your skills and invests in your growth, we’d love to hear from you. Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Apply to brighthush Today

Closing Statement

At brighthush, we’re not just building a company; we’re building a community of professionals who are passionate about improving healthcare experiences for everyone. As a Healthcare Customer Service Representative, you’ll play a pivotal role in ensuring that patients receive the support they need, while also advancing your own career in a dynamic, supportive environment. If you’re driven, detail‑oriented, and eager to make a difference, we invite you to apply and become part of the brighthush family.