Healthcare Product Manager

Overview: Under general direction, the Product Manager partners with Product leaders, product owners, and Engineering to provide a clear product vision and strategy for delivery. The Product Manager is a key team member who effectively integrates, motivates and builds relationships with and between product team members, customers, key stakeholders, executives, and other individuals or organizations involved with the end-to-end product life cycle. Through ongoing market analysis, competitive analysis, customer interaction and collaboration with engineering/development, business and financial stakeholders, product managers define product goals to meet strategic goals, set priorities, guide and support development and operational activities, and provide direction and oversight to product teams. This individual communicates effectively with management, peers, customers, analysts and the leadership team regarding status of product initiatives, market trends, and product release status. Responsibilities: Manage day to day activities of team supporting Product development. Reporting to Product directors and senior leadership teams. Creates a close working relationship with the Product Owner to make appropriate decisions relating to product development by providing clear guidance and setting “guardrails” to operate within Establishes product roadmaps and release plans that satisfy requirements and achieve customer outcomes Leads customer advisors in product portfolio committees by demonstrating the ‘Voice of the Customer’ internally Solves and validates potential solutions with customers and the market by discovering key pain points and problems worth solving Develops a deep understanding of business goals and processes to inform product priorities and enhancement recommendations Develops business cases to meet strategic initiatives and define Epics from which Product Owners can develop release plans Translates desired business outcomes into actionable product and technical requirements in partnership with engineering resources and technology advisors Maintains and prioritizes epic-level roadmap to support multiple product delivery teams in the release lifecycle Manages product investment decision making and the overall financial performance of the product, taking a return-on-investment approach to increase the value while balancing product costs Communicates with product stakeholders to surface, balance and prioritize feedback from multiple groups such as sales, marketing, customer support, customer experience (CX) and user experience (UX) leaders, as well as customers and the market Communicates the product strategy, and ensures a common understanding among internal and external stakeholders Maintain a groomed backlog of innovation and investment ideas Qualifications: Required Knowledge, Skills, and Abilities: Product Lifecycle Management Business Case Definition & Refinement Goal Objective and Key measures definition Excellent project and time management skills. Excellent problem-solving skills Ability to clearly communicate complex ideas to both technical and non-technical teams Ability to work in a fast-paced environment Strong knowledge of Agile development methodologies Must have a proactive work ethic, desire to challenge the status quo, and an attitude that focuses on the voice of the customer Proven ability to influence cross-functional teams without formal authority Ability to facilitate difficult discussions and prioritize competing interests by managing both strategic and tactical interests Ability to work effectively and influence cross-functional teams without formal authority leading to positive outcomes and goals Ability to surface, prioritize and balance multiple stakeholder priorities Ability to define and launch products Skill in problem-solving and analytical thinking Ability to deal with uncertainty Skill in oral and written communication Skill in presenting to clients and representing the organization in the market Ability to build strong relationships and collaborate across diverse and matrixed stakeholders and customers Experience: Required Experience and Skills 5 years' experience as product owner, in product management or related functions 1 year demonstrated success defining and launching excellent product 3 years working in healthcare claims, Operations, Processing Knowledge) Preferred Experience 3 years Project Management experience 1 year experience with ‘design thinking’ practices to identify and collaborate on pain points and opportunities in the marketplace Training and Education Bachelor's or equivalent experience in Business, Computer Science, Information Technology, Healthcare, or equivalent professional experience required