High-Performance Remote Appointment Setter & Customer Service Specialist – Independent Contractor – Earn Results‑Based Compensation

About brighthush

brighthush is a leading provider of electrical services across the United States, known for delivering reliable, high‑quality solutions to homeowners and businesses alike. With a focus on customer satisfaction, innovation, and community impact, brighthush has grown from a local electrician’s shop into a nationwide brand that values integrity, professionalism, and continuous improvement. Our team is built on collaboration, accountability, and a shared commitment to excellence.

Why Join brighthush?

As a remote appointment setter at brighthush, you’ll be the first point of contact for homeowners seeking electrical services. Your role is pivotal in turning inquiries into scheduled appointments, ensuring a seamless customer journey from the very first call. This position offers:

• Performance‑based earnings that reward your results.
• Flexible, fully remote work from the comfort of your home.
• Comprehensive training and ongoing support.
• Opportunities to grow into higher‑level roles such as Lead Generation Manager or Customer Experience Lead.
• A culture that celebrates achievements, fosters teamwork, and values work‑life balance.

Key Responsibilities

As a Remote Appointment Setter, you will:

• Respond to inbound leads within minutes, ensuring a quick and professional first impression.
• Handle web form submissions, missed calls, and inquiries from platforms such as Google, Angi, Thumbtack, and referrals.
• Schedule, confirm, and reschedule appointments using brighthush’s proprietary scheduling software.
• Follow up on unsold estimates and nurture leads that require additional information.
• Request and collect Google reviews after completed jobs to strengthen our online reputation.
• Maintain accurate, detailed notes in the customer relationship management (CRM) system.
• Track performance metrics, including booking rates, cancellation rates, and review acquisition.
• Collaborate with the sales and service teams to ensure a smooth handoff of appointments.

Essential Qualifications

To thrive in this role, you should possess:

• Excellent spoken and written English communication skills.
• A professional, friendly, and confident phone presence.
• Reliable high‑speed internet connection (minimum 10 Mbps download).
• A quiet, dedicated home office space free from distractions.
• Availability to work during U.S. Eastern Time business hours (8 a.m. – 5 p.m.).
• Experience in customer service, appointment setting, dispatching, sales support, or call center operations.
• Strong organizational skills and the ability to manage multiple leads simultaneously.
• Proficiency with CRM systems and basic computer applications (Excel, Outlook).

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Previous experience in the electrical or home services industry.
• Familiarity with Google My Business, Angi, Thumbtack, or similar lead generation platforms.
• Knowledge of basic electrical terminology and service offerings.
• Experience with performance‑based compensation models.
• Strong analytical skills to interpret call metrics and improve conversion rates.

Skills & Competencies

• Communication: Clear, concise, and persuasive verbal and written communication.
• Customer‑Centric Mindset: Ability to anticipate customer needs and provide solutions.
• Time Management: Prioritize tasks and meet response deadlines.
• Problem Solving: Resolve scheduling conflicts and objections efficiently.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Tech Savvy: Comfortable learning new software and tools quickly.

Compensation & Benefits

brighthush offers a transparent, performance‑based earnings structure designed to reward your hard work:

• $10 for each qualified appointment booked.
• $10 when the appointment is successfully completed.
• $5 for each Google review collected after a job.
• $5 for each membership sold during the appointment.
• Potential monthly performance bonuses based on overall team metrics.

In addition to earnings, you’ll enjoy:

• Full remote work flexibility.
• Access to a digital onboarding portal and continuous training modules.
• Regular performance reviews and coaching sessions.
• Opportunities to earn additional income through referral bonuses.
• Health and wellness resources, including a virtual fitness stipend.
• Employee recognition programs and quarterly awards.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As an appointment setter, you can progress to roles such as:

• Lead Generation Manager – overseeing inbound and outbound lead strategies.
• Customer Experience Lead – shaping the end‑to‑end customer journey.
• Operations Coordinator – managing scheduling, dispatch, and service delivery.
• Sales Enablement Specialist – developing scripts, training, and performance analytics.

We provide:

• Mentorship from senior team members.
• Access to industry certifications and webinars.
• Cross‑functional project opportunities.
• Clear career pathways and promotion criteria.

Work Environment & Culture at brighthush

Even though you’ll be working from home, you’ll feel part of a vibrant, collaborative team:

• Daily virtual huddles to share wins and challenges.
• Open‑door communication channels with leadership.
• A culture that values transparency, accountability, and continuous improvement.
• Regular virtual social events, trivia nights, and wellness challenges.
• Recognition of top performers through “Employee of the Month” and “Top Setter” awards.

What Success Looks Like

We measure success by the impact you create:

• Fast response times to inbound leads.
• High booking conversion rates.
• Low cancellation and no‑show rates.
• Positive, memorable customer interactions.
• Consistent follow‑up and review acquisition.
• Increased Google reviews and improved online reputation.

Application Process

Ready to join the brighthush team? Please submit the following:

• Updated resume highlighting relevant experience.
• 60‑second voice introduction (audio file or link).
• Screenshot of your internet speed test.
• Brief description of your previous appointment setting or customer service experience.
• Availability during U.S. Eastern Time business hours.

Send your application to [email protected] or apply through our careers portal. We look forward to hearing how you can help us light up homes across the country!

Apply Today and Light Up Lives with brighthush

At brighthush, every call you make has the potential to brighten a homeowner’s day. If you’re organized, responsive, and motivated by results, we want you on our team. Join us as a Remote Appointment Setter and become an integral part of a company that values excellence, innovation, and community impact.