High‑Impact Customer Support Intern – 2027 Summer – Accelerate Your Career in Food Service Technology & Innovation at brighthush

Welcome to brighthush – Pioneering the Future of Food Service Technology

At brighthush, we are redefining how restaurants, hotels, catering operations, and institutional food service providers source, distribute, and manage their products. With a legacy that spans more than five decades, our cloud‑native marketplace, predictive analytics, and end‑to‑end supply‑chain solutions empower partners to focus on what they do best: delighting guests. As we expand our National Accounts division, we are inviting bright, motivated individuals to join a culture that thrives on integrity, innovation, and ownership. This summer internship is your gateway to the heart of a fast‑moving, customer‑centric ecosystem that is shaping the future of the food service industry.

Why the Customer Support Internship is a Game‑Changer

The Customer Support Internship is more than a temporary role—it’s a launchpad into the core of brighthush’s technology‑enabled service ecosystem. Interns collaborate closely with our Account Support team, tackling real customer inquiries, troubleshooting complex order issues, and contributing to continuous improvement of our marketplace platform. Your work will directly influence the satisfaction of some of the nation’s most recognized food service brands, giving you unparalleled exposure to high‑impact problem solving and cross‑functional collaboration. By the end of the internship, you’ll have a portfolio of tangible projects, a network of industry professionals, and a clear understanding of how technology transforms the food service landscape.

About the Role

As a Customer Support Intern, you will be the first line of communication for our valued partners. You’ll learn how to navigate our sophisticated platform, understand the nuances of supply‑chain logistics, and apply data‑driven insights to improve the customer experience. This role blends hands‑on technical support with strategic thinking, giving you a holistic view of how brighthush’s solutions deliver value to our clients.

Key Responsibilities

• Assist Account Support Representatives in handling customer inquiries with professionalism and empathy.
• Research order details, fulfillment discrepancies, and product questions to pinpoint root causes.
• Apply critical thinking and hospitality‑centered problem‑solving to craft solutions that foster long‑term customer loyalty.
• Support platform quality assurance by proactively reviewing the brighthush marketplace for accuracy, consistency, and overall user experience.
• Prepare or update internal reference materials tailored to specific account needs.
• Participate in training sessions, system learning modules, quality feedback discussions, and team meetings to sharpen communication and service skills.
• Contribute observations and ideas that drive process improvement and the evolution of our platform.
• Partner directly with Account Support Consultants (ASCs) to support some of the largest customer accounts in the industry.
• Collaborate cross‑functionally with Logistics, Platform, Tax, Accounts Receivable, and distribution center teams to research issues and support timely resolutions.
• Develop a self‑driven “Legacy Project” that showcases your initiative and adds lasting value to the organization.
• Document best practices and create knowledge‑base articles to help teammates and customers navigate common challenges.
• Analyze customer feedback trends and propose actionable insights to product and engineering teams.
• Participate in quarterly “Innovation Labs” where interns pitch new features or process enhancements.

Essential Qualifications

• Current enrollment in a bachelor’s or master’s program (any major) or recent graduate.
• Strong written and verbal communication skills—ability to explain complex information clearly and professionally.
• Demonstrated ability to multitask and prioritize in a fast‑paced service environment.
• Exceptional attention to detail and a commitment to accuracy across multiple systems.
• Curiosity and analytical mindset to uncover root causes of customer or order issues.
• Self‑starter who can work independently while thriving in a collaborative team setting.
• Positive attitude, patience, and empathy when facing challenging situations.
• Ownership mentality—pride in accuracy, follow‑through, and quality of work.
• Basic proficiency in Microsoft Office Suite, especially Excel for data analysis.
• Comfortable with learning new software tools quickly.

Preferred Qualifications

• Experience in a customer‑service or technical support role (internship, part‑time, or volunteer).
• Familiarity with CRM or ticketing systems (e.g., Zendesk, Salesforce).
• Basic understanding of supply‑chain or logistics concepts.
• Knowledge of the food service industry or related sectors.
• Proficiency in data‑analysis tools (Excel, Power BI, Tableau).
• Experience with API integrations or basic scripting (Python, SQL).
• Previous exposure to SaaS product support or marketplace operations.

Skills & Competencies

• Problem‑solving: Break down complex issues and devise actionable solutions.
• Communication: Articulate ideas clearly in written and verbal formats.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Collaboration: Work effectively with cross‑functional teams and external partners.
• Time Management: Balance multiple tasks while meeting deadlines.
• Technology Savvy: Comfortable learning new platforms and tools quickly.
• Customer‑Centric Mindset: Prioritize the end‑user experience in every decision.
• Data‑Driven Decision Making: Use metrics to guide improvements and validate outcomes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As an intern, you’ll receive mentorship from seasoned Account Support Consultants, access to internal training programs, and the chance to shadow senior leaders in strategy and operations. Successful interns often transition into full‑time roles such as Customer Success Manager, Operations Analyst, or Product Specialist. Additionally, you’ll gain exposure to our proprietary marketplace, data analytics, and supply‑chain optimization projects—skills that are highly transferable across industries.

Beyond technical and operational knowledge, you’ll develop soft skills that are critical in any career: stakeholder management, cross‑team collaboration, and the ability to translate customer pain points into product enhancements. Our Learning & Development framework includes weekly lunch‑and‑learn sessions, hackathons, and access to industry conferences. You’ll leave the internship with a portfolio of projects, a network of professionals, and a clear understanding of how technology can transform the food service landscape.

Work Environment & Company Culture

brighthush fosters a culture of transparency, continuous learning, and mutual respect. Our offices in Lancaster, PA, are dog‑friendly, equipped with on‑site fitness centers, and designed to encourage collaboration and creativity. We celebrate diversity, encourage open dialogue, and reward initiative. Whether you’re working remotely or onsite, you’ll find a supportive community that values your contributions and invests in your professional development.

Our Core Values—Integrity, Innovation, Ownership, and Customer Obsession—guide every decision we make. We host monthly “Innovation Fridays” where teams present new ideas, and quarterly town halls keep everyone aligned with our strategic goals. The environment is fast‑moving, but we maintain a healthy work‑life balance through flexible scheduling, generous paid time off, and wellness programs.

Compensation, Perks, & Benefits

• Competitive stipend commensurate with internship duration.
• Full access to brighthush’s employee benefits program (401(k) matching, health, dental, vision).
• Employee Assistance Program for mental and financial wellness.
• Company discounts on products and services at all brighthush headquarters locations.
• On‑site fitness center and wellness resources.
• Flexible work arrangements: remote or hybrid options available.
• Opportunity to earn a full‑time offer based on performance and business needs.
• Paid professional development budget for certifications, courses, or conferences.
• Annual company retreat to celebrate achievements and build team cohesion.

Remote Work Requirements

If you’re applying from a location outside Lancaster, PA, you’ll need a reliable, secure high‑speed internet connection (minimum 75 Mbps download/10 Mbps upload). A dedicated, noise‑free home office space with a wired Ethernet connection is preferred. A valid physical address (not a PO Box) is required for equipment delivery. We provide a laptop, headset, and necessary software licenses to ensure you can perform your duties effectively from anywhere.

Legal & Eligibility

• Legal residents of the United States (states listed in original posting).
• W2 employment only; H‑1B visa sponsorship not available.
• Must be available for the full duration of the internship (June 1 – August 31, 2027).

How to Apply

Ready to make a tangible impact and accelerate your career in a fast‑moving, technology‑driven environment? Submit your resume and a brief cover letter highlighting why you’re the perfect fit for the brighthush Customer Support Internship. In your cover letter, please address the following:

• What excites you about the food service technology space?
• Describe a time you solved a complex customer issue and the outcome.
• How do you prioritize tasks when juggling multiple high‑priority requests?

We review applications on a rolling basis, so we encourage you to apply early. Selected candidates will be invited to a virtual interview, followed by a skills assessment that simulates a real customer support scenario.

Join brighthush Today

At brighthush, we’re not just building a company—we’re building a community of innovators, problem‑solvers, and customer‑advocates. If you’re eager to learn, ready to take ownership, and driven to pursue excellence, we want to hear from you. Apply now and start your journey with brighthush this summer!