High‑Impact Remote Appointment Setter & Customer Service Specialist – Independent Contractor – Performance‑Based Earnings – Elevate Homeowner Engagement & Satisfaction at brighthush

About brighthush

brighthush began as a modest electrician’s garage and has grown into a nationwide leader in residential and commercial electrical solutions. We illuminate homes and businesses across the United States with cutting‑edge technology, a customer‑first mindset, and a culture that prizes integrity, collaboration, and continuous improvement. Our mission is simple yet ambitious: to bring safety, innovation, and exceptional service to every doorstep. Beyond being a service provider, brighthush is a community partner that invests in local neighborhoods, sponsors STEM programs, and champions sustainability initiatives that reduce energy consumption and carbon footprints. Our growth story is one of purpose‑driven expansion, and we’re looking for talented individuals who want to be part of that journey.

Why Join brighthush?

As a Remote Appointment Setter at brighthush, you’ll be the first friendly voice that homeowners hear when they need electrical expertise. Your role is pivotal in turning inquiries into scheduled appointments, ensuring a seamless customer journey from the very first call. This position offers:

• Performance‑based earnings that reward your results and keep your income directly tied to your impact.
• Fully remote flexibility – work from the comfort of your home while staying connected to a vibrant, collaborative team.
• Comprehensive training and ongoing support – from onboarding modules to live coaching sessions.
• Clear career pathways – opportunities to advance into Lead Generation Manager, Customer Experience Lead, Operations Coordinator, or Sales Enablement Specialist.
• A culture that celebrates achievements – recognition programs, quarterly awards, and a supportive environment that values work‑life balance.

About the Role

In this role, you’ll be the bridge between potential customers and our expert technicians. Your primary responsibility is to convert inbound leads into scheduled, confirmed appointments while maintaining a high level of customer satisfaction. You’ll work closely with our sales, dispatch, and service teams to ensure a smooth handoff and a positive experience for every homeowner.

Key Responsibilities

• Respond to inbound leads within minutes, ensuring a quick and professional first impression.
• Handle web form submissions, missed calls, and inquiries from platforms such as Google, Angi, Thumbtack, and referrals.
• Schedule, confirm, and reschedule appointments using brighthush’s proprietary scheduling software.
• Follow up on unsold estimates and nurture leads that require additional information.
• Request and collect Google reviews after completed jobs to strengthen our online reputation.
• Maintain accurate, detailed notes in the customer relationship management (CRM) system.
• Track performance metrics, including booking rates, cancellation rates, and review acquisition.
• Collaborate with the sales and service teams to ensure a smooth handoff of appointments.
• Identify opportunities to upsell membership plans or additional services during the appointment booking process.
• Participate in daily virtual huddles to share wins, challenges, and best practices.
• Continuously improve your knowledge of electrical services and industry trends to better serve customers.
• Assist in the development and refinement of scripts, FAQs, and training materials.

Tools & Technology

We equip you with the best tools to succeed:

• CRM Platform – a cloud‑based system that tracks every interaction and automates follow‑ups.
• Scheduling Software – intuitive calendar integration that syncs with technicians’ schedules.
• Communication Suite – VoIP phone, email, and chat tools that keep you connected to customers and teammates.
• Analytics Dashboard – real‑time metrics on booking rates, cancellations, and customer satisfaction.
• Learning Management System – access to training modules, webinars, and certification courses.

Essential Qualifications

To thrive in this role you should possess:

• Excellent spoken and written English communication skills.
• A professional, friendly, and confident phone presence.
• Reliable high‑speed internet connection (minimum 10 Mbps download).
• A quiet, dedicated home office space free from distractions.
• Availability to work during U.S. Eastern Time business hours (8 a.m. – 5 p.m.).
• Experience in customer service, appointment setting, dispatching, sales support, or call center operations.
• Strong organizational skills and the ability to manage multiple leads simultaneously.
• Proficiency with CRM systems and basic computer applications (Excel, Outlook).
• Self‑motivation and a results‑driven mindset.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Previous experience in the electrical or home services industry.
• Familiarity with Google My Business, Angi, Thumbtack, or similar lead generation platforms.
• Knowledge of basic electrical terminology and service offerings.
• Experience with performance‑based compensation models.
• Strong analytical skills to interpret call metrics and improve conversion rates.
• Experience in upselling or cross‑selling services.

Skills & Competencies

• Communication: Clear, concise, and persuasive verbal and written communication.
• Customer‑Centric Mindset: Ability to anticipate customer needs and provide solutions.
• Time Management: Prioritize tasks and meet response deadlines.
• Problem Solving: Resolve scheduling conflicts and objections efficiently.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Tech Savvy: Comfortable learning new software and tools quickly.
• Data‑Driven Decision Making: Use metrics to refine strategies and improve performance.
• Team Collaboration: Work effectively with cross‑functional teams.

Performance Metrics & Growth Opportunities

We measure success by the impact you create:

• Fast response times to inbound leads.
• High booking conversion rates.
• Low cancellation and no‑show rates.
• Positive, memorable customer interactions.
• Consistent follow‑up and review acquisition.
• Increased Google reviews and improved online reputation.

As you excel, you’ll unlock opportunities to transition into higher‑level roles such as Lead Generation Manager, Customer Experience Lead, Operations Coordinator, or Sales Enablement Specialist. Each path offers mentorship, industry certifications, and cross‑functional project experience.

Compensation & Benefits

brighthush offers a transparent, performance‑based earnings structure designed to reward your hard work:

• $10 for each qualified appointment booked.
• $10 when the appointment is successfully completed.
• $5 for each Google review collected after a job.
• $5 for each membership sold during the appointment.
• Potential monthly performance bonuses based on overall team metrics.

In addition to earnings, you’ll enjoy:

• Full remote work flexibility.
• Access to a digital onboarding portal and continuous training modules.
• Regular performance reviews and coaching sessions.
• Opportunities to earn additional income through referral bonuses.
• Health and wellness resources, including a virtual fitness stipend.
• Employee recognition programs and quarterly awards.
• Flexible scheduling within the required business hours.
• Digital tools and software licenses at no cost.

Work Environment & Culture at brighthush

Even though you’ll be working from home, you’ll feel part of a vibrant, collaborative team:

• Daily virtual huddles to share wins and challenges.
• Open‑door communication channels with leadership.
• A culture that values transparency, accountability, and continuous improvement.
• Regular virtual social events, trivia nights, and wellness challenges.
• Recognition of top performers through “Employee of the Month” and “Top Setter” awards.
• Inclusive environment that celebrates diversity and encourages innovation.
• Access to a community forum where you can share best practices and learn from peers.

FAQs

What does the performance‑based compensation look like?

Our structure rewards you for every qualified appointment booked, every appointment completed, and every Google review collected. Bonuses are awarded monthly based on team performance.

Do I need a phone line or can I use my mobile?

You can use a VoIP service or a dedicated business line. We provide guidelines and support to set up the best configuration for you.

What training is provided?

All new hires complete a digital onboarding program covering company culture, product knowledge, CRM usage, and soft‑skill development. Ongoing training modules and live coaching sessions are available throughout your tenure.

Can I work part‑time?

While the role is designed for full‑time engagement, we occasionally offer part‑time schedules for qualified candidates who can meet the required response windows.

How do I track my performance?

Our analytics dashboard provides real‑time metrics on booking rates, cancellations, and customer satisfaction. You’ll receive weekly performance summaries and coaching feedback.

How to Apply

Ready to join the brighthush team? Please submit the following:

• Updated resume highlighting relevant experience.
• 60‑second voice introduction (audio file or link).
• Screenshot of your internet speed test.
• Brief description of your previous appointment setting or customer service experience.
• Availability during U.S. Eastern Time business hours.

Send your application to [email protected] or apply through our careers portal. We look forward to hearing how you can help us light up homes across the country!

Apply Today and Light Up Lives with brighthush

At brighthush, every call you make has the potential to brighten a homeowner’s day. If you’re organized, responsive, and motivated by results, we want you on our team. Join us as a Remote Appointment Setter and become an integral part of a company that values excellence, innovation, and community impact.