Remote Position
[Hiring] Analyst - Responsible Gaming @Hard Rock Digital
🌍 Remote · United States
💼 Full-time
Role Description Our Responsible Gaming analyst plays a vital role on our Operations team, reporting to the Director of Fraud in NJ. In this position, you’ll support our commitment to player protection by:
- Reviewing customer accounts and internal alerts for responsible gaming risk indicators.
- Monitoring and managing self-exclusion records and performing account actions as needed.
- Responding to escalated responsible gaming cases from Customer Support or Operations.
- Conducting inbound and outbound communications to assist players with responsible gaming concerns.
- Performing risk assessments in line with internal policy, escalating to senior team members for approval.
- Following structured workflows and established procedures to support player protection in a high-volume operational environment.
Qualifications
- Strong customer service skills with attention to detail and empathy.
- Ability to investigate player activity using established tools and templates.
- Comfort working nights, weekends, and holidays in a shift-based schedule.
- Experience in Responsible Gaming, Problem Gambling Support, or Casino Operations preferred.
Requirements
- Self-driven and a self-motivated team player.
- Capable of working efficiently in a high-volume real-time environment.
- Thrives in a fast-paced, ever-changing environment with a passion for sports and gaming.
Benefits
- Competitive pay and benefits.
- Remote working.
- Startup culture backed by a secure, global brand.
- Opportunity to drive informed decision making for a best-in-class casino brand.