Hmong-English Bilingual Healthcare Customer Service Representative

Are you passionate about providing excellent customer service and making a difference in people's lives? Do you have a strong understanding of both Hmong and English languages? TTEC is looking for a Hmong-English Bilingual Healthcare Customer Service Representative to join our team and help us deliver exceptional support to our healthcare clients. In this role, you will have the opportunity to use your language skills to assist patients and providers in navigating their healthcare needs. We are seeking individuals who are empathetic, detail-oriented, and able to thrive in a fast-paced environment. If you are ready to be a part of a dynamic and diverse team, we want to hear from you! Provide excellent customer service to patients and providers in both Hmong and English languages. Navigate and resolve customer inquiries and concerns related to healthcare services. Utilize strong understanding of both Hmong and English languages to effectively communicate and assist with language barriers. Empathetically handle sensitive and confidential information with professionalism and discretion. Maintain accurate and detailed records of customer interactions and transactions. Collaborate with team members to ensure efficient and effective resolution of customer issues. Keep up-to-date with changes in healthcare policies and procedures to accurately assist customers. Proactively identify and escalate any potential issues or trends to management. Adhere to all company policies, procedures, and compliance guidelines. Meet and exceed performance metrics, including customer satisfaction and quality assurance measures. Stay current with product and service knowledge to effectively address customer inquiries. Demonstrate a positive and professional attitude in all customer interactions. Multitask and thrive in a fast-paced and constantly changing environment. Attend training and coaching sessions to continuously improve skills and knowledge. Contribute to a positive and collaborative team environment. TTEC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply To This Job