Home Care Operations Virtual Assistant - PH

This is a remote position.

Job Description

SallySupport is looking for a highly organised, proactive, and compassionate Home Care Operations Virtual Assistant to support a growing U.S.-based home care organisation.

This role involves supporting daily scheduling operations, caregiver coordination, client communication, compliance tracking, and administrative processes.

Key Responsibilities:

• Monitor daily and upcoming caregiver schedules for gaps, conflicts, and potential issues.

• Maintain accurate caregiver availability and scheduling information in AxisCare or Wellsky.

• Monitor missed clock-ins, late arrivals, and scheduling alerts, escalating urgent matters appropriately.

• Assist with caregiver shift confirmations and scheduling coordination.

• Conduct routine caregiver check-ins and follow-ups.

• Communicate with caregivers regarding availability, upcoming shifts, and documentation requirements.

• Assist with coordinating caregiver and client introductions.

• Respond professionally to routine caregiver, client, and family enquiries.

• Maintain accurate caregiver and client documentation.

• Monitor compliance trackers and flag missing or expired documents.

• Support caregiver onboarding and administrative processes.

• Prepare daily and weekly operational updates and reports.

• Maintain organised records, spreadsheets, and internal tracking systems.

• Follow up on outstanding operational tasks to ensure timely completion.

• Support process improvements and additional operational projects as required.

Working Hours: Full-time, remote position aligned with U.S. Pacific Time. Initial working hours will align with core weekday business hours

Requirements

Requirements

• Excellent written and spoken English.

• Strong organisational skills and exceptional attention to detail.

• Previous experience in administration, scheduling, operations support, or customer service.

• Excellent communication and interpersonal skills.

• Confidence communicating professionally via phone, email, and messaging platforms.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong administrative, documentation, and data-entry skills.

• Proactive problem-solving skills and the ability to follow through on tasks.

• Ability to remain calm and professional when handling urgent situations.

• Compassionate and empathetic approach to communicating with caregivers, clients, and families.

• Ability to handle sensitive and confidential information responsibly.

• Proficiency in Microsoft Office, Google Workspace, and online business systems.

• Willingness to learn home care operations, scheduling processes, and compliance requirements.

• Availability to work U.S. Pacific Time business hours, with flexibility as operational needs change.

Preferred Experience:

• Previous experience in home care operations or healthcare administration.

• Experience in caregiver scheduling or workforce coordination.

• Experience supporting U.S.-based businesses remotely.

• Familiarity with AxisCare or similar home care management software.

• Experience in HR administration, caregiver onboarding, or compliance tracking.

• Experience preparing operational reports, spreadsheets, or KPI summaries.

Excellent English, strong organizational and communication skills, previous admin/scheduling/customer service experience, proficiency in Microsoft Office and Google Workspace, availability for U.S. Pacific Time business hours.

Key Responsibilities

• monitoring schedules
• coordinating caregivers
• maintaining documentation

Skills & Tools

AxisCare, Wellsky, Microsoft Office, Google Workspace

Job Details

• Category: Administrative & Clerical Support
• Seniority: Entry Level
• Commitment: Full Time, Contract
• Workplace: Remote — Philippines
• Salary: USD 10,200 – 11,400 / year
• Languages: English

About SallySupport

A virtual assistant service supporting U.S.-based home care organizations. — Industry: Consulting Services