Human Resources Business Partner – Remote

Human Resources Business Partner – Remote Location: Remote – New York, NY; San Francisco, CA; Los Angeles, CA; Texas; Seattle, WA Work Model: Remote Employment Type: Full-time Experience: 5–10+ years of progressive HR experience, including HR Business Partner experience Visa Sponsorship: Not available About This Role Looking for an experienced Human Resources Business Partner (HRBP) to join North America HR team as a strategic partner to business leaders. This hire will support the company’s growth from approximately 250 employees globally to 350–400+ employees over the next year. The role will split roughly 50/50 to 60/40 between strategic HR advising and hands-on employee relations. You will work closely with leaders across Operations, Customer Success, Deployment, and Engineering, helping shape people strategy, organizational design, performance management, compensation, and workforce planning. What You’ll Do Act as a strategic HR partner to leaders in Operations, Customer Success, Deployment, and Engineering. Build trusted relationships from day one and advise on organizational design, workforce planning, and people decisions. Co-own the twice-yearly performance cycles in September and March, including the calibration process. Use performance and calibration outcomes to help shape compensation philosophy. Handle complex employee relations matters, including investigations, performance concerns, PIPs, leaves of absence, and sensitive employee situations. Coach managers through difficult conversations in line with US federal and state employment laws. Build and maintain HR metrics, headcount reporting, and people analytics. Support the annual operating plan (AOP) and headcount planning as the company scales. Support HR compliance and enterprise customer audits, including SOC 2 audits, by gathering evidence and participating in audit calls with the global People team. Design and roll out programs for engagement, retention, talent reviews, and change management. Use AI tools such as ChatGPT and Claude to improve reporting, research, communication, and day-to-day productivity. Must-Have Qualifications 5+ years of progressive HR experience; 7–10 years is ideal. Significant experience as an HR Business Partner. Bachelor’s degree required. Experience in a high-growth startup, SaaS, technology, or AI company, ideally with 250 or more employees. Hands-on experience with compensation planning, performance calibration, talent reviews, and employee relations for a US-based workforce. Experience managing complex employee relations matters, performance cycles, and organisational change. Confidence working directly with executives and senior leaders in a flat organization. Proficiency using AI tools such as ChatGPT and Claude for research, reporting, and communication. Ability to use HR metrics and performance data to influence business decisions and compensation philosophy. Stable career history with demonstrated progression; job changes under two years are a concern. US work authorization without the need for visa sponsorship.

Preferred Qualifications

Experience supporting a company scaling from approximately 250 to 400+ employees. Exposure to US employment practices and federal/state employment regulations. Experience supporting SOC 2 or enterprise customer HR audits. Experience with HRIS platforms, HR analytics, headcount reporting, performance management systems, and employee engagement platforms. Familiarity with Lever ATS and Pave compensation benchmarking.