Hybrid Insurance Customer Service Specialist – High‑Volume Call Center, Remote & On‑Site Hybrid Schedule, Policyholder & Agent Support – Join brighthush

About brighthush

brighthush is redefining the insurance landscape by blending cutting‑edge technology with a heartfelt commitment to customer care. With a portfolio that spans auto, home, life, and commercial lines, we empower policyholders, agents, and lienholders with solutions that are both reliable and forward‑thinking. Our mission is simple: deliver peace of mind through exceptional service and seamless access to coverage that protects what matters most.

Why brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re stepping into a culture that values empathy, collaboration, and continuous growth. We offer:

• Competitive base salary plus performance‑based incentives
• Comprehensive health, dental, and vision plans
• Flexible work arrangements with a hybrid model that balances home and office
• Generous paid time off, including a robust holiday schedule
• Professional development programs, mentorship, and tuition reimbursement
• Employee wellness initiatives, including virtual fitness classes and mental health resources
• Annual team retreats and community service opportunities

Position Overview

As a Hybrid Insurance Customer Service Specialist at brighthush, you will be the frontline advocate for our diverse customer base. Your role will involve handling high‑volume inbound calls, providing accurate policy information, processing quotes, and resolving inquiries with a positive, solution‑oriented mindset. You will work in a fast‑paced call center environment that blends remote and on‑site responsibilities, ensuring that every interaction reflects brighthush’s commitment to excellence.

Key Responsibilities

• Answer inbound calls from policyholders, agents, and lienholders, delivering timely and accurate information.
• Generate and process quotes using proprietary quoting tools and Microsoft Office applications.
• Resolve customer issues, complaints, and requests with empathy and professionalism.
• Maintain detailed, accurate records of all customer interactions in the CRM system.
• Collaborate with underwriting, claims, and billing teams to ensure seamless service delivery.
• Adhere to all regulatory and compliance standards, including data privacy and security protocols.
• Participate in ongoing training sessions to stay current on product knowledge and industry trends.
• Contribute to continuous improvement initiatives by providing feedback on processes and tools.
• Meet or exceed individual and team performance metrics, such as average handle time, first‑call resolution, and customer satisfaction scores.
• Support the transition to new technologies and platforms by testing and providing user feedback.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 2 years of experience in a customer service or call center environment, preferably within the insurance or financial services sector.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with customer relationship management (CRM) systems.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Demonstrated ability to handle high‑volume, fast‑paced call environments while maintaining accuracy.
• Excellent problem‑solving skills and a proactive approach to resolving customer issues.
• Self‑motivated with a strong work ethic and the ability to work independently from a home office.
• Reliable high‑speed internet connection and a quiet, dedicated workspace at home.
• Flexibility to work a hybrid schedule, including occasional on‑site days at the brighthush office.

Preferred Qualifications

• Experience with insurance policy administration, underwriting, or claims processing.
• Knowledge of industry regulations such as HIPAA, GDPR, or state‑specific insurance laws.
• Familiarity with call‑center metrics and performance dashboards.
• Previous exposure to scripting and quality assurance processes.
• Experience in a bilingual or multicultural customer service role.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to solve problems.
• Communication Excellence: Clear, concise, and courteous communication across all channels.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Adaptability: Ability to thrive in a dynamic environment with evolving processes and priorities.
• Team Collaboration: Willingness to share knowledge and support colleagues to achieve shared goals.
• Time Management: Efficiently prioritize tasks while maintaining high quality and accuracy.
• Data Integrity: Commitment to maintaining accurate, up‑to‑date customer records.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Hybrid Insurance Customer Service Specialist, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Cross‑functional training that exposes you to underwriting, claims, and product development teams.
• Leadership development workshops designed to cultivate managerial and supervisory skills.
• Internal career pathways that allow you to transition into roles such as Claims Analyst, Underwriting Assistant, or Customer Experience Manager.
• Annual tuition reimbursement for courses related to insurance, business, or technology.
• Regular performance reviews that provide actionable feedback and growth plans.

Work Environment & Culture at brighthush

Our hybrid model is built on trust, flexibility, and a shared commitment to excellence. You’ll enjoy:

• A modern, ergonomic home office setup with the latest technology to support remote work.
• Regular virtual team huddles and monthly all‑hands meetings to keep everyone aligned.
• On‑site days that foster collaboration, networking, and a sense of community.
• A culture that celebrates diversity, inclusion, and the unique perspectives each team member brings.
• Employee resource groups and volunteer opportunities that allow you to give back to the community.
• Transparent communication from leadership, ensuring you’re always informed about company direction and initiatives.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance program and mental health resources.
• Flexible spending accounts (FSA) for medical and dependent care.
• Professional development budget and tuition reimbursement.

How to Apply

If you’re ready to bring your passion for customer service to a forward‑thinking insurance organization, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Closing Thoughts

At brighthush, we’re more than an insurance company—we’re a community dedicated to making a difference in people’s lives. As a Hybrid Insurance Customer Service Specialist, you’ll play a pivotal role in ensuring that every policyholder, agent, and lienholder feels heard, supported, and valued. If you thrive in a fast‑paced environment, love solving problems, and want to grow your career in a culture that rewards innovation and empathy, we encourage you to apply today.

We look forward to welcoming you to the brighthush team and embarking on this exciting journey together.