IICS Support Lead

Job Title: IICS Support Lead Location: Remote (USA), EST preferred Duration: 6+ Months Job Description- Experience:10+years in data integration and production support, with strong hands-on IICS experience.

Key Responsibilities

Lead onsite production support for Informatica Intelligent Cloud Services (IICS), ensuring stability and availability of data integration jobs and pipelines. Monitor IICS jobs, mappings, mapping tasks, taskflows, and schedules; troubleshoot failures and performance issues. Own incident management, root cause analysis (RCA), problem resolution, and SLA compliance for production issues. Troubleshoot Secure Agent, connectivity, database, API, and data integration issues across cloud and on-premises environments. Coordinate with offshore support teams, development teams, infrastructure teams, and business stakeholders to ensure timely issue resolution. Manage production deployments, emergency fixes, job restarts, recovery procedures, and change management activities. Prepare operational reports, track support KPIs, maintain runbooks, and drive continuous improvement through automation and proactive monitoring. Healthcare domain knowledge (optional): Familiarity with healthcare data, clinical data management, clinical laboratories, or healthcare data integration processes is preferred but not mandatory. Work Authorization Applicants must be legally authorized to work in the United States. Equal Employment Opportunity Themesoft Inc is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.