Inbound Call Center Agent — Medicare Advantage Member Information Line (Seasonal, Oct–Mar)
Inbound Call Center Agent — Medicare Advantage Member Information Line (Seasonal, Oct–Mar) MUST LIVE IN THE USA (do not apply if you live out of USA)
About the Role
We're building a seasonal inbound call team to support two Medicare Advantage health plans — Healthy Mississippi (HMI) and Healthy Arkansas (HAI) — during the Annual Enrollment Period (AEP) and Open Enrollment Period (OEP). Calls come from current and prospective members who have questions about plan benefits, coverage details, and general plan information. This is not a sales role. Agents are not required to close enrollments or pitch plans — you'll be providing accurate, friendly information, warm-transferring callers to a licensed broker when needed, or logging a consent-to-contact record so a broker can follow up. Contract Details - Term: October 1, 2026 – March 31, 2027 (approx. 6 months) -Hours of Operation: 8:00 AM – 8:00 PM CT, 7 days a week (No exceptions, must be available on Holidays) -Schedule: Shift-based; we're recruiting 5–10 agents to cover rotating shifts (mornings, afternoons, evenings, weekends). Let us know your availability when applying. -Time zone: Must be able to work core hours in Central Time, regardless of your own location and live in the USA! -Engagement type: Independent contractor, hourly -Hourly rate: $21 per hour Responsibilities - Answer inbound calls professionally and promptly via Xcomm (cloud-based softphone) - Provide accurate general information about HMI/HAI Medicare Advantage plan benefits, coverage areas, and enrollment periods using approved talking points and reference materials - Warm-transfer callers who need licensed guidance to the appropriate state's licensed broker - When a warm transfer isn't possible, complete a consent-to-contact form with the caller's information so a licensed broker can follow up - Log call notes and tags in Xcomm immediately after each call - Escalate calls that involve a complaint or fall outside your training scope - Maintain HIPAA-appropriate discretion with any member information discussed on calls - Follow scripted disclaimers and compliance language exactly as provided (Medicare marketing is federally regulated — no ad-libbing on plan claims) - Participate in a brief onboarding/training period before go-live (paid) Requirements - Prior experience in a phone-based customer service or call center role (health insurance, healthcare, or Medicare experience is a strong plus but not required) - Clear, professional spoken English; a quiet, reliable home office setup with stable internet and a headset - Comfortable using cloud softphone tools (Xcomm experience is a plus, but not required — we'll train) - Able to commit to a consistent weekly shift schedule for the full contract term - Reliable, punctual, and comfortable following compliance scripting precisely - Must be available to work CT business hours as scheduled, including some weekend coverage -Must live in the USA Nice to Have - Previous Medicare, Medicaid, or health insurance call center experience - Bilingual (English/Spanish)
How to Apply
Please include in your application: 1. Your relevant call center / phone customer service experience 2. Your weekly availability (days + hours, in CT) between Oct 1, 2026 and Mar 31, 2027 3. Confirmation of a quiet workspace, reliable internet, and a headset 4. Your hourly rate expectation We're hiring 5 agents and will run a short-paid training/onboarding before the season starts.