Inbound Sales Specialist
Company Description
Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. Join Our Sales Team: Meaningful work impacting pets' lives!
Job Description
At Trupanion, our Contact Center is powered by passionate Care, Sales, Retention, and Team Support Specialists who work together to deliver exceptional service. We’re looking for people who are excited to educate pet owners and champion the value of protecting their pets with Trupanion coverage. Our Contact Center is open 24/7, 365 days a year – including nights, weekends, and federal holidays – so team members should be prepared to support pet parents whenever they need us most. As an Inbound Sales Specialist, you’ll be on the front lines connecting with pet parents during important moments in their journey. You’ll engage with warm inbound leads through meaningful conversations, educating potential customers on Trupanion’s coverage and helping them make informed decisions about their pet’s care and protection. With empathy, authenticity, confidence, and strong active listening skills, you’ll uncover each customer’s unique needs, answer questions thoughtfully, and guide them through the enrollment process with care. Success in this role comes from building trust, delivering an exceptional customer experience, and consistently achieving individual sales and productivity goals in a fast-paced environment – all while helping cats and dogs live longer, healthier lives. Schedule (Pacific Time) - This is a full-time position consisting of five 8-hour shifts per week, from 11:30 AM to 8:00 PM Pacific Time, including a 30-minute unpaid meal break. - The permanent schedule is Friday through Tuesday, with Wednesdays and Thursdays off. - This is a set schedule and does not rotate. Training Schedule - Training takes place Monday through Friday, from 8:00 AM to 5:00 PM Pacific Time. - The duration of training will vary based on Property and Casualty (P&C) licensing status. - The specific training timeline will be confirmed during the recruitment process. - Attendance and active participation, including being on camera, are mandatory during training. - These expectations remain an important part of the role, supporting engagement, connection, and collaboration in a remote environment. Remote Work & State Availability - At Trupanion, we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. - This is a remote position open across the United States, subject to the following state-specific hiring requirements: - Alabama, Florida, Georgia, Illinois, Nevada & New York: You must already hold an active P&C license to be eligible for consideration. - California, New Jersey, Oregon, Texas and Massachusetts: We are currently unable to consider applications from those residing in these states. - You must have a reliable and stable internet connection, delivered through a hard-wired Ethernet connection (cable or fiber). Wireless connections, including Wi-Fi, satellite, and mobile hotspots, are