Incident Management Specialist I

Job Description The Incident Management Specialist provides assistance with Safety and Security questions for ABF Freight, its subsidiaries, and outside customers. Responsibilities

• Answer the Safety Emergency Hotline and log information for all accidents, complaints, and incidents occurring within the corporation, including hazardous material general questions, shipping paper requirements, and placarding.
• Determine course of action when receiving Emergency Hotline calls which may require extensive research with diverse resources and coordinate emergency response as needed.
• Receive, collect, and process information from roadside inspections, service center inspections, non-conformance, accident reports, injury reports, security, complaints, safety award program, driver qualification files, and incidents of workplace violence.
• Receive medical status and documentation for injured employees, classify injuries for OSHA, and process employee injury discussion reports for Claims Department.
• Train, coach, guide, and support ABF supervisors and drivers on Hours-of-Service compliance questions and log edits, including proper completion and annotation of driver logs.
• Review videos recorded on the road facing cameras in ABF tractors, classify accidents for prevention solutions, and assign appropriate personnel for coaching when needed.
• Evaluate site alarm calls and analyze and evaluate CCTV footage as directed by ABF Security to determine if repairs are needed or if law enforcement should be dispatched.
• Update driver credentials within the ELD dashboard.
• Troubleshoot and fix hardware and software issues with handheld devices.
• Train and guide field and GO personnel in Hours-of-Service, Hazardous Material handling, usage of handheld devices, electronic time clocks and on-board electronic logging devices.
• Manage incidents and direct field personnel involving hazardous and non-hazardous material spill and coordinate waste disposal between service centers and environmental management vendors.
• Maintain records, such as hazardous and non-hazardous waste manifests and associated documents and upload DoT reportable 5800 reports to PHMSA.
• Analyze hazardous material bills of lading and propose solutions to expedite shipment movement.
• Analyze and collect data to identify areas of concern and develop fact-based corrective and preventative initiatives to heighten safety awareness, promote safe Hours-of-Service driving behavior, reduce violations and improve retention, as well as develop controls for problem prevention.
• Interpret, implement, and ensure Company and departmental policies and procedures are followed and adhered to including the enforcement of Federal Motor Carrier Safety Regulations.
• Monitor, facilitate, and answer questions relating to the company drug and alcohol program policy.
• Coordinate post-accident required testing with approved vendors for drug screens and breath and alcohol tests.
• Test and review safety technology.
• Collect and distribute information for vehicle accident reviews.
• Perform root cause analysis and develop checklists for typical problems pertaining to accidents and injuries.
• Investigate speeding events and determine driver responsibility.
• Work holidays, nights, and/or weekends to provide adequate staffing to ensure 24/7/365 coverage in the Safety and Security Support Center.
• Participate in an after-hours on-call rotation.
• Travel as needed to support business operations.
• Other duties and projects, as assigned.

Requirements Education:

• Bachelor's Degree in Criminal Justice, preferred
• Risk Management experience is a plus.

Experience:

• 2 years of equivalent experience, preferred

Computer Skills:

• Proficient in Microsoft Office Suite, preferred

Additional Requirements:

• Detailed understanding of the work environment of ABF Freight and all subsidiaries.
• Broad understanding of Hours-of-Service and hazardous material handling.
• Knowledge and experience in processing reports and maintaining files, preferred

Competencies:

• Accountability
• Coaching Others
• Conflict Management
• Decision Making and Critical Thinking
• Employee Health and Safety
• Problem Solving
• Process Management
• Producing Results

Other Details Work Hours:

• Work hours vary based on scheduling to provide market coverage during normal business hours. Service is provided 24/7/365.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is a hourly position paid weekly.

About Us ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 220 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.

Bachelor's degree in Criminal Justice preferred; 2 years equivalent experience preferred; Microsoft Office proficiency; understanding of Hours-of-Service and hazardous material handling; ability to work holidays, nights, weekends, and on-call rotation.

Key Responsibilities

• answering hotline
• managing incidents
• training personnel

Skills & Tools

Microsoft Office, ELD dashboard, CCTV, handheld devices

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Fort Smith, Arkansas, United States
• Languages: English

About ArcBest

A less-than-truckload carrier providing freight transportation and logistics services. — Industry: Transportation and Logistics

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