Information Services Manager - Clinical Access Revenue System

The Manager Information Systems is charged with the overall responsibility of the scope, cost, schedule, and quality of the assigned application(s)  He/she will manage all work associated with the application(s), as well as, ensure that proper resources are available to meet project deadlines.  He/she will communicate directly with the IT Director(s) and notify them of any discussions that may need to occur between other applications (finance, clinical or otherwise).  The Manager Information Systems will oversee the Project Manager(s), team leads, and analysts associated with the application.  Any issues or risks associated with the application and/or its implementation should be escalated by the Manager Information Systems to the IT Director(s).

Resource Management   1. Responsible for the hiring of Team Leads, Application Analysts and Clinical Specialists.  2. Promotes professional growth and development through leadership activities and continuing education and training.

Relationship Management/Customer Service   1. Coordinates/communicates effectively with the Executive Director, IT Project Directors, peer Managers (clinical and otherwise), Project Managers, Team Leads and Analysts/Specialists.  2. Establishes positive partnerships with internal customers and effectively manages these relationships.  3. Provides oversight of vendor relationships and vendor issue resolution as needed.

Leadership/Program Management    1. Provides managerial leadership for project and/or production support staff.  2. Provides leadership, activity planning, coordination and directions to complete the assigned project team tasks, produce the required deliverables, track and resolve issues, and meet the relevant project milestones.  3. Responsible for day to day administration of the assigned application, with assistance from the Project Manager(s) and Team Lead(s).  4. Monitors the status of the project and production support activities to ensure completion of project deliverables on agreed upon timeframe.  5. Ensures quality of final deliverables assigned to the team.

Other duties as assigned  

EDUCATION

• Required: Bachelor's Degree
• Preferred: Master's Degree

WORK EXPERIENCE

• Required: 7 years In information technology services, to include two years supervisory/management experience.
• May substitute required degree with additional years of equivalent experience on a one to one basis.
• Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience.
• Preferred: 2-3 years experience supporting Epic MyChart and Care Everywhere applications, experience working with Patient Experience leadership, compliance and 3rd party vendors on integrated solutions and/or support, experience providing both technical direction and effort coordination across multiple teams as a service owner of multiple Epic applications, experience working Patient Experience Leadership, Compliance, and third-party vendors on integrated solutions and/or support. 

OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.  The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Bachelor's degree required (Master's preferred); 7 years IT experience including 2 years supervisory/management; Epic MyChart and Care Everywhere experience preferred; must pass pre-employment skills test.

Key Responsibilities

• managing application scope
• overseeing project teams
• coordinating vendor relationships

Skills & Tools

Epic MyChart, Epic Care Everywhere

Job Details

• Category: Information Technology
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Texas, United States
• Salary: USD 146,500 – 219,500 / year
• Languages: English

Benefits

• Generous paid time off
• Tuition reimbursement
• Retirement plan

About MD Anderson Cancer Center

A comprehensive cancer center providing patient care, research, education, and prevention. — Industry: Healthcare