Insurance Verification & Prior Authorization Specialist – Remote Virtual Assistant for brighthush Physical Therapy Practice

About brighthush

At brighthush, we are redefining the future of healthcare by combining cutting‑edge technology with compassionate care. Our mission is to empower patients and providers alike, ensuring that every individual receives the highest quality rehabilitation services without unnecessary delays or administrative hurdles. With a culture rooted in integrity, community, and family, brighthush is committed to building lasting relationships—both within our organization and with the patients we serve.

Why Join brighthush?

As a remote team member, you’ll experience the freedom of a fully virtual role while being part of a dynamic, supportive environment that values innovation, collaboration, and personal growth. Our remote-first approach means you can work from anywhere in the United States, as long as you’re aligned with U.S. Central Time business hours. We invest in your professional development, provide competitive compensation, and offer a suite of benefits designed to support your well‑being and career trajectory.

Key Responsibilities

• Insurance Verification & Prior Authorization: Manage end‑to‑end insurance verification and benefit inquiries for physical therapy services, ensuring patients receive timely approvals.
• Authorization Management: Obtain, track, and follow up on prior authorization requests, maintaining accurate records of all interactions and outcomes.
• Provider Communication: Serve as the primary liaison between patients, clinicians, and insurance carriers, delivering clear, concise updates and resolving any authorization issues.
• HIPAA Compliance: Process medical records requests in strict adherence to HIPAA standards, safeguarding patient privacy and data integrity.
• Administrative Support: Assist with additional administrative tasks as needed, including data entry, scheduling, and documentation management.
• Continuous Improvement: Identify bottlenecks in the authorization workflow and propose solutions to streamline processes and improve patient experience.

Essential Qualifications

• Minimum of 2 years’ experience in insurance verification and prior authorization within a physical therapy or outpatient rehabilitation setting.
• Proficiency with brighthush, brighthush, brighthush, brighthush, and brighthush portals (or equivalent systems).
• Exceptional attention to detail and strong organizational skills, ensuring accuracy in every task.
• Excellent written and verbal communication skills in English, with a professional tone and clear articulation.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast‑paced environment.
• Reliable internet connection and backup system to maintain coverage during outages.
• Availability to work U.S. Central Time business hours (8 a.m. – 5 p.m. CT).

Preferred Qualifications

• Experience with electronic health record (EHR) systems and familiarity with brighthush, brighthush, brighthush, brighthush, and brighthush portals.
• Knowledge of insurance carrier policies, benefit structures, and prior authorization guidelines.
• Background in customer service or patient liaison roles, demonstrating empathy and problem‑solving skills.
• Certification in medical billing or coding (e.g., Certified Professional Biller, Certified Professional Coder).
• Experience working remotely in a virtual team environment.

Skills & Competencies

• Analytical Thinking: Ability to interpret complex insurance policies and translate them into actionable steps.
• Communication: Clear, concise, and professional communication with patients, clinicians, and insurance representatives.
• Time Management: Prioritize tasks effectively, ensuring timely completion of authorizations and records requests.
• Adaptability: Thrive in a constantly evolving healthcare landscape, quickly learning new tools and procedures.
• Team Collaboration: Work seamlessly with clinical staff, billing teams, and administrative personnel to support patient care.
• Technology Proficiency: Comfortable navigating multiple software platforms, data entry, and virtual communication tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As an Insurance Verification & Prior Authorization Specialist, you’ll have the opportunity to:

• Progress to a Senior Authorization Coordinator role, overseeing larger caseloads and mentoring junior staff.
• Transition into a Clinical Operations Manager position, shaping workflow efficiencies across the entire practice.
• Participate in cross‑functional projects, such as implementing new EHR integrations or developing patient outreach programs.
• Access continuous learning resources, including webinars, industry conferences, and internal training modules focused on healthcare compliance, insurance regulations, and technology adoption.

Work Environment & Company Culture

brighthush’s remote culture is built on trust, transparency, and mutual respect. We foster a collaborative atmosphere where ideas are valued and contributions are recognized. Our virtual team enjoys:

• Regular virtual huddles and team‑building activities to maintain connection and camaraderie.
• Flexible scheduling within core business hours, allowing you to balance personal commitments.
• A supportive leadership team that encourages open dialogue and values your input.
• A commitment to diversity, equity, and inclusion, ensuring every team member feels heard and empowered.

Compensation & Benefits

We offer a competitive salary range of $6.00–$7.00 per hour, commensurate with experience and qualifications. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance options.
• Paid time off (PTO) and holidays.
• Professional development stipend to support certifications, courses, or conferences.
• Technology stipend to equip you with the necessary hardware and software for remote work.
• Employee assistance program (EAP) for mental health and wellness support.
• Retirement savings plan with company match.

How to Apply

Ready to make a meaningful impact on patient care while enjoying the flexibility of remote work? Submit your application through our secure portal and join the brighthush family today. We look forward to exploring how your expertise can help us continue to deliver exceptional rehabilitation services to communities across the United States.