Intake Coordinator
Company Description: Embodied Wellness, PLLC is a trauma-informed group psychotherapy practice located in Farmington Hills, serving clients across the state of Michigan. We are seeking a thoughtful, organized, and client-centered Intake Coordinator to support the intake and scheduling process for our growing practice. The Intake Coordinator serves as a primary point of contact for prospective clients and is responsible for coordinating inquiries, intake calls, therapist matching, scheduling, waitlist management, and client onboarding. This position plays an important role in helping prospective clients access appropriate care while supporting efficient clinical scheduling and a positive client experience. The Intake Coordinator works closely with therapists, the Practice Manager, and other administrative team members to ensure that intake processes are completed accurately, efficiently, and in accordance with organizational policies and confidentiality requirements. This is a 1099 contract position of approximately 20 hours per week. The position is fully remote and requires residency in the State of Michigan. Role Description Serve as the primary point of contact for prospective clients by responding to phone calls, emails, and intake inquiries in a timely and professional manner. Conduct consultation calls and provide accurate information regarding practice services, therapists, scheduling, insurance, and applicable practice policies. Collect, review, and organize prospective client information, including demographic information, insurance information, and required forms. Match prospective clients with appropriate therapists based on identified clinical needs, therapist specialties, availability, and client preferences. Schedule and coordinate initial appointments while supporting efficient clinician scheduling and appropriate client-therapist matching. Manage and maintain the client waitlist and facilitate timely placement when therapist openings become available. Monitor intake and scheduling needs and communicate relevant updates to therapists and leadership.
Qualifications
Post-secondary education in business administration, healthcare administration, psychology, social work, counseling, or a related field. Previous experience in behavioral health, healthcare, therapy, or another client-centered service environment. Experience with electronic health records and/or customer relationship management systems. Experience with Simple Practice, TheraSaas, or similar platforms. Experience with insurance verification or behavioral health intake processes. Experience with scheduling within a healthcare or behavioral health setting. Familiarity with trauma-informed care and mental health services.
Compensation and Benefits
Employment: 1099 independent contractor. Hours: Approximately 20 hours per week with a flexible schedule. Location: Fully remote; must reside in Michigan. Compensation is based on the current contractor compensation structure.