Intake Coordinator/ Billing Assistant

Company Description

EVOLVE Integrative Psychotherapy is a high-quality mental health practice that provides personalized, holistic care to support clients in achieving their wellness goals. A team of experienced and compassionate therapists uses evidence-based approaches, including cognitive-behavioral, psychodynamic, and mindfulness-based therapies, tailored to each individual’s needs. The practice offers individual, couples, family, and group therapy, as well as specialized services such as trauma treatment, addiction counseling, and LGBTQ+ affirming care. EVOLVE is committed to maintaining a safe, non-judgmental environment and collaborates closely with clients to address the full spectrum of their mental health concerns. The practice provides flexible scheduling options and accepts most major insurance plans to enhance accessibility and continuity of care. Role Description The Intake Coordinator/Billing Assistant is a part-time remote role based in the United States. This role manages new client inquiries, conducts intake screenings, and schedules appointments while ensuring a welcoming and professional experience. Day-to-day tasks include verifying insurance benefits, obtaining authorizations, and accurately entering client and billing information into practice management systems. The Intake Coordinator/Billing Assistant supports case coordination among therapists, follows up on documentation needs, and assists with claims submission, payment posting, and resolving billing inquiries. The role also involves maintaining confidentiality, adhering to practice policies, and contributing to efficient, client-centered administrative operations.

Qualifications

Candidates should possess strong Communication and Customer Service skills to interact effectively with clients, insurance representatives, and clinical staff. Candidates should possess Case Management skills to coordinate intakes, follow up on client needs, and support continuity of care. Candidates should possess knowledge of Medical Terminology and Insurance processes, including benefit verification, authorizations, and claims handling. Proficiency with practice management or EHR systems, basic accounting or billing software, and general computer skills (e.g., MS Office, secure email) is beneficial. Strong attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced environment are important. Experience in a mental health or healthcare setting and familiarity with confidentiality and privacy regulations (e.g., HIPAA) are preferred. High school diploma or equivalent required; additional education in healthcare administration, psychology, or a related field is a plus.