Intake Specialist
Join Our Team at Actec Systems – Where Every Call Counts! Are you a detail-oriented, compassionate listener with a passion for helping others? Actec Systems, a Sertec Company, is looking for dedicated Customer Service Agents to join our growing, diverse team. In this role, you’ll do more than just answer phones. You’ll provide critical support during some of life’s most stressful moments. We offer a high-energy, collaborative environment where your contributions matter and your career can grow. If you're ready to make an impact while enjoying stability, growth, and purpose, we want to hear from you! ________________________________________________________________________________________ Shifts Available: 7:00 AM – 3:30 PM |Friday - Tuesday | Days off: Wednesday and Thursday Start Date: Monday, November 30, 2026 ________________________________________________________________________________________ What You'll Do: Deliver exceptional customer service on incoming calls Accurately document information using our proprietary system Follow all call protocols to ensure quality and consistency Complete detailed data entry and reporting Uphold a positive, professional tone with every interaction What We Offer: Starting pay: $16.00/hour with paid training Opportunity for raise after 6 months based on performance Full-time, stable employment with consistent hours Work from home eligibility after 90 days of employment Modern office location: 5665 New Northside Drive, Suite 400, Atlanta, GA 30328 (Just 1 mile from I-75 and I-285) Who You Are: A clear and confident communicator, both written and verbal A person with 1+ year of customer service experience (call center preferred) Friendly, professional, and calm under pressure Extremely organized with keen attention to detail Comfortable working independently and as part of a team Able to pass a proficiency test, drug screening, and provide valid ID & Social Security card Has a reliable form of transportation ________________________________________________________________________________________ Shifts Available: 7:00 AM – 3:30 PM | Friday - Tuesday | Days off: Wednesday and Thursday Start Date: Monday, November 30, 2026 ________________________________________________________________________________________ Why Choose Actec? Since 1989, Actec has been a leader in full-cycle claim and incident reporting, proudly offering 24/7/365 uninterrupted service to clients across the insurance, healthcare, and claims industries. Our innovative solutions improve productivity and reduce costs and it all starts with our front-line team.
Benefits
Include: 401(k) Health, Dental & Vision Insurance Disability and Life Insurance Paid Time Off (Vacation, Holiday, and Earned Time) On-the-Job Training (Paid) Work-from-Home Opportunity after 90-day probationary period ________________________________________________________________________________________ Apply today to start your journey with a company that values your voice, your work, and your growth. Start Date: Monday, November 30, 2026 Job Type: Full-time Pay: $16.00 - $16.50 per hour Benefits 401(k) Dental insurance Health insurance On-the-job training Paid time off Vision insurance Work from home Shift availability: Night Shift (Preferred) Work Location: In person