Remote Position
Intake Specialist - Outbound
🌍 Remote · United States
💼 Full-time
About the position We are seeking an Intake Specialist (Outbound) - Remote. The ideal candidate provides excellent customer service and will talk directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements.
Responsibilities
- Makes outgoing calls patients and scheduling various appointment types for multiple locations
- Communicates professionally with patients
- Appropriately documents and confirm requested appointment
- Provides excellent customer service
- Determines the most appropriate location, clinician, and appointment type needed for the patient
- Manages incoming faxes from referral sources
- Triages and route general inquiry calls
- Contacts patient for no show/rescheduled appointments
- Promotes the values of Hanger
Requirements
- High school education or equivalent
- Minimum of 2 years of related experience
- Minimum good fit for the job, as determined by a skills assessment. Hanger will administer the assessment as part of the selection process.
- Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions
- Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues
- Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols
- Proficient computer skills including Windows based office technologies (ex. Word, Excel), Outlook and automated billing systems
- Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
- Ability to use office equipment; such as, facsimile machine, calculator, and postage machine
- General knowledge of state, federal and regional collection and reimbursement laws
- Excellent organizational skills and able to manage multiple tasks in a fast paced environment
- Must have an enthusiastic and positive attitude
- Ability to work independently, exercise creativity, and be attentive to detail
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Focus on superior outcomes, and calibrate work processes for outstanding results.
Nice-to-haves
- Experience in a medical office
- Medical terminology knowledge
- Experience with EMR systems (NextGen)
- Spanish speaking
- DME/Orthotic knowledge
Benefits
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest