Interim Sales Operations Manager

Job Description:

• Serve as the primary day-to-day liaison across Wholesale, Operations & Fulfillment, Finance, and Trade/Brand Marketing teams
• Manage product lifecycle changes including launches, positioning changes, reformulations, name changes, discontinuations, and price changes
• Own timelines, task tracking in Asana, and internal and external communication
• Lead commercial setup for new accounts and SKUs across NetSuite, Shopify, and retail partners
• Own retailer portals and systems including SPS Commerce, Novi, Syndigo, Provenance, and Intertrade
• Set up and update retailer product detail pages and manage the Canto wholesale asset portal
• Oversee end-to-end order management, including order accuracy, fulfillment timing, inventory constraints, delivery changes, and Ulta OFR adjustments
• Resolve EDI and SPS item errors and maintain retailer cross-references
• Create and set up Wholesale GWP SKUs and coordinate sampling and newness sample sendouts
• Liaise on retailer sustainability and compliance programs, including WERCs, Novi requests, and SDS/MSDS documentation
• Lead special projects such as subscription box programs, corporate gifting, bulk orders, and Wholesale Shopify portal updates
• Monitor ratings and reviews across retail partners and share insights with Account Managers and Marketing
• Manage recurring Wholesale vendor and tool charges and reconciliation with Finance
• Troubleshoot operational issues, lead cross-functional solutions, document SOPs, and leverage AI tools to build scalable workflows
• Build relationships with internal and retail partners as a reliable point of contact
• Complete knowledge transfer and maintain trackers, SOPs, and open-item logs for a seamless transition

Requirements:

• 3+ years of experience in account management, retail operations, or sales support, preferably within beauty, personal care, or CPG
• Ability to ramp quickly and operate independently with minimal training
• Direct experience working with major beauty retailers such as Ulta, Nordstrom, and Sephora, including vendor portals, item setup, and compliance requirements
• Working knowledge of EDI, preferably SPS Commerce
• Working knowledge of ERP, preferably NetSuite
• Working knowledge of Shopify B2B
• Experience with product content syndication platforms such as Syndigo is a plus
• Ability to manage detailed timelines and complex cross-functional workflows with exceptional attention to detail
• Strong written and verbal communication skills
• Analytical skills, including maintaining revenue and forecast trackers, interpreting sales and inventory performance, and identifying executional opportunities or risks
• Strong experience with Excel/Google Sheets, PowerPoint/Google Slides, Google Suite, and Asana
• PowerBI preferred
• Experience using AI tools to improve workflows, or strong willingness to learn
• Highly organized, proactive, resourceful, and solutions-oriented
• Comfortable operating in a fast-paced, growth-oriented environment
• Must be able to work within a 9a-6p US Pacific-Eastern time zone
• Visa sponsorship is not available
• Availability to start by early November 2026 for knowledge transfer and commit through June 2027

Benefits:

• Contract engagement providing leave coverage from approximately November 2026 through May 2027
• Distributed workforce and remote work arrangement
• Opportunity to work with a fast-growing beauty brand
• Knowledge transfer and structured transition support

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