Internal College of Insurance

Summary: TTEC is a company focused on providing exceptional customer service, and they are seeking a Customer Care Representative to assist individuals in understanding their insurance coverages and selecting the right products. The role involves providing full lifecycle customer service and sales, responding to inquiries, and identifying customers' additional needs. Responsibilities: - Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs - Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up - Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner - Identify additional needs customers may have and help them to upgrade products or services Required Qualifications: - 6 months or more tenure in current position - GCA level no more than 2 levels above current role - This position is a remote opportunity exclusively available to current residents of the following states: Arkansas (AR), Arizona (AZ), Florida (FL), Georgia (GA), Indiana (IN), Iowa (IA), Maine (ME), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), New Hampshire (NH), New Mexico (NM), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Virginia (VA), Wisconsin (WI), West Virginia (WV), Wyoming (WY) - Performance of associates: no second written or final corrective actions, meets or exceeds full satisfaction on most recent check-in from all other employees - Aptitude, self-discipline and tenacity to learn about what it takes to become a licensed insurance associate including passing the state licensing exam - High speed internet (>25 mbps) - Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) - Strong customer service orientation - High school diploma or equivalent - Computer experience Preferred Qualifications: - Minimum six (6) months sales experience preferred or minimum 6 months tenure within TTEC Required Skills: Licensed Insurance Agent, State Insurance Licensing Exam, HIPAA Compliance, Sales Experience, Computer Experience, Customer Service Orientation, Compassion Benefits: FREE licensing course (fully funded by TTEC!), All state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer, Be eligible for performance-based bonuses, while in the Healthcare Licensed Sales program, Enroll in the TTEC Counter-cyclical program and return year-over-year, as long as your health license is maintained satisfactorily, Supportive of your career and professional development, An inclusive culture and community minded organization where giving back is encouraged, A global team of curious lifelong learners guided by our company values