Internal Technical Customer Success Lead – StackSpot Platform – Driving Customer Success & Technical Adoption at brighthush
About brighthush
At brighthush, we believe that the future is built by people who dare to challenge the status quo. Our mission is to create transformative technologies that elevate the experience of our customers and reshape the engineering landscape. With a culture rooted in continuous learning, collaboration, and innovation, brighthush empowers every team member to grow, experiment, and make a real impact.
Why Join brighthush?
brighthush is not just a technology company; it’s a community of forward‑thinkers, problem‑solvers, and creators. We invest heavily in professional development, offering access to cutting‑edge tools, mentorship programs, and a transparent career ladder that rewards initiative and results. Whether you’re a seasoned engineer or a passionate newcomer, you’ll find a place where your ideas are heard, your growth is supported, and your contributions shape the future of software engineering.
Position Overview
We are looking for an Internal Technical Customer Success Lead to strengthen the technical customer success discipline for the StackSpot project, our flagship agent‑based engineering platform. In this role, you will be the bridge between our customers and the brighthush product and engineering teams, ensuring that every client achieves rapid, sustainable value from StackSpot. You will own the end‑to‑end technical onboarding journey, drive adoption, and continuously refine our success playbooks.
Key Responsibilities
- Lead end‑to‑end technical onboarding for new StackSpot customers, configuring environments and ensuring smooth setup.
- Conduct deep technical discovery sessions to surface development pain points and prioritize high‑impact use cases.
- Design, plan, and deliver tailored training workshops and technical sessions for diverse audiences, from developers to product managers.
- Perform live demonstrations that showcase StackSpot’s capabilities and align them with customer challenges and opportunities.
- Collaborate with sales and marketing to support adoption expansion through technical presentations and proof‑of‑concepts.
- Create engaging, positive onboarding experiences that accelerate time‑to‑value (TTV) and foster long‑term customer satisfaction.
- Define, track, and report on adoption metrics, using data to drive continuous improvement.
- Act as the technical liaison between customers, product, and engineering, translating feedback into actionable platform enhancements.
- Develop and evolve technical playbooks covering setup, troubleshooting, and best practices for StackSpot.
- Contribute to the technical knowledge base with manuals, FAQs, tutorials, and video content.
- Test and refine technical processes in high‑ambiguity environments, championing a culture of experimentation and learning.
Essential Qualifications
- Proven experience setting up enterprise platforms and automating integrations.
- Hands‑on knowledge of generative AI tools and agent‑based solutions applied to software development.
- Strong analytical skills: ability to parse logs, instrument metrics, and interpret usage data.
- Track record of delivering technical training and workshops to varied audiences.
- Experience conducting technical demos and client presentations.
- Excellent technical communication, capable of translating complex concepts for both technical and non‑technical stakeholders.
- Highly organized, self‑driven, and able to manage multiple client engagements simultaneously.
- Curiosity, adaptability, and a passion for continuous learning and teaching.
- Proactive mindset, resilience, and a sense of ownership in ambiguous contexts.
Preferred Experience
- Background as a Technical Customer Success Engineer, Forward‑Deployed Engineer, Sales Engineer, Implementation Specialist, or Solution Architect in B2B SaaS.
- Deep understanding of DevOps practices, CI/CD pipelines, and software engineering platforms.
- Knowledge of post‑code‑generation processes such as validation, automation, delivery, observability, and governance.
- Experience troubleshooting complex technical issues and creating comprehensive documentation.
- History of collaborating closely with Customer Success, Product, and Engineering teams.
- Familiarity with generative AI platforms tailored to software engineering contexts.
What We Offer
- Competitive Compensation: A market‑aligned salary package with performance‑based bonuses.
- Comprehensive Benefits: Health, dental, vision, and life insurance, plus a flexible paid‑time‑off policy.
- Professional Growth: Access to internal training programs, conference sponsorships, and a mentorship framework.
- Career Pathways: Clear progression tracks from Technical Customer Success Lead to Director of Customer Success or Product Management roles.
- Work‑Life Balance: Hybrid work model with flexible hours and a supportive remote‑first culture.
- Impact & Recognition: Your work directly influences product direction and customer satisfaction, with regular recognition events and awards.
Culture & Environment at brighthush
brighthush thrives on a culture of transparency, collaboration, and experimentation. We celebrate failures as learning opportunities and encourage cross‑functional teamwork. Our teams are empowered to make decisions, experiment with new ideas, and iterate quickly. Diversity and inclusion are core values, and we actively foster an environment where every voice is heard.
Career Growth Opportunities
As an Internal Technical Customer Success Lead, you will:
- Lead cross‑functional initiatives that shape product strategy and roadmap.
- Mentor junior team members and share best practices across the organization.
- Transition into senior leadership roles such as Director of Customer Success, Head of Product, or VP of Engineering.
- Take ownership of new product launches, scaling operations, and global expansion projects.
- Develop expertise in emerging technologies like generative AI, agent‑based systems, and cloud‑native architectures.
How to Apply
We’re excited to hear from brighthush employees who are ready to take the next step in their career. If you meet the essential qualifications and are passionate about driving customer success through technical excellence, please submit your application through the internal portal. Our internal hiring process is designed to be transparent, fair, and aligned with your career goals.
Next Steps in the Internal Hiring Process
- Application Validation: Talent reviews your profile to ensure eligibility (minimum 3 months as a brighthush employee, no recent internal moves, and current project tenure).
- Talent Conversation: Discuss your motivation, current role, and expectations for the new position.
- Technical Interview & Assessment: Evaluate your technical expertise, communication skills, and consultative approach. For product roles, a live coding exercise may be included.
- Final Decision & Transition: Receive formal communication of the outcome and, if successful, transition to the new project within 30 days.
Why brighthush?
At brighthush, you’ll join a team that values curiosity, ownership, and continuous improvement. Your contributions will shape the future of engineering, influence product direction, and directly impact customer success. If you’re ready to grow, innovate, and make a tangible difference, we want to hear from you.
Ready to take the next step? Apply now and help us build the next generation of engineering tools at brighthush.
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