IT Business Analyst - 100% Remote
About the Company
The University of Southern California (USC) is a major university whose Finance Business Services department supports procurement, accounts payable, corporate cards, supplier management, and related purchasing and payment activities across the university. The department provides the systems and infrastructure needed to manage expenses, purchase goods and services, and process payments in accordance with university policies and applicable requirements.
About the Role
USC Finance is seeking an IT Business Analyst – Business Applications to administer and support enterprise Software-as-a-Service (SaaS) applications within its procure-to-pay (P2P) environment, including JAGGAER, Concur, and AppZen. Reporting to the Senior IT Business Analyst, this role provides hands-on application administration, configuration, monitoring, troubleshooting, testing, integration support, and business process improvement. You will work closely with Business Services, campus users, USC Information Technology Services (ITS), and application vendors to resolve issues, coordinate system changes, and ensure business applications operate reliably.
Key Responsibilities
Administer, monitor, and support enterprise SaaS and cloud-based business applications, including JAGGAER, Concur, and AppZen. Monitor application health and error queues, investigate failed or stalled transactions, and help maintain reliable communication between integrated systems. Troubleshoot application, access, transaction, and integration issues, identify potential causes, and coordinate solutions through resolution. Prioritize and respond to support requests received through ServiceNow, email, and other channels. Manage application configurations and coordinate enhancements, upgrades, testing, and other SaaS administration activities. Collaborate with USC ITS, vendors, consultants, and university stakeholders to investigate technical issues and support system integrations. Gather and translate business requirements into application solutions aligned with established processes and university policies. Develop test scripts, perform system testing and user acceptance testing (UAT), document results, and track defects through resolution. Identify opportunities to improve and automate business processes and application functionality. Provide application guidance and training to campus users and prepare instructional and support materials as needed. Collaborate with colleagues across Business Services and other university departments on enterprise-wide initiatives. Perform other related duties as assigned.
Required Qualifications
At least one year of hands-on experience administering or supporting SaaS, cloud-based, or other enterprise business applications, including configuration, monitoring, maintenance, or user administration. Experience supporting applications used for procure-to-pay (P2P) or travel and expense processes. Ability to troubleshoot enterprise application issues involving system errors, failed transactions, application functionality, or integrations. Experience coordinating issue resolution with business stakeholders, IT teams, vendors, or other technical partners. Experience supporting application enhancements, upgrades, testing, or system changes. Ability to independently manage support requests and follow technical or functional issues through resolution. Strong communication, problem-solving, organizational, and customer service skills. Ability to communicate effectively with technical and nontechnical audiences, manage competing priorities, work independently, and collaborate across teams. Strong attention to detail and follow-through.
Preferred Qualifications
Bachelor’s degree in management information systems or a related field. Two or more years of experience administering and supporting enterprise SaaS or cloud-based business applications. Experience administering JAGGAER or a comparable procure-to-pay application. Familiarity with Concur or AppZen. Experience supporting enterprise application integrations, integration management, or integration services. General understanding of on-premises and cloud-based application architectures. Knowledge of procure-to-pay processes, including requisitions, purchase orders, invoicing, and related workflows. Experience supporting travel and expense management solutions. Experience working in higher education. Demonstrated commitment to USC’s Unifying Values: integrity, excellence, community, well-being, open communication, and accountability. Location and Work Arrangement Remote position. Occasional on-site attendance may be required based on business needs. USC reserves the right to modify the work arrangement. Regular schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m. Pacific Time. Occasional availability outside regular working hours may be required for system upgrades or other business needs. Overtime may be available depending on operational requirements.
Compensation and Benefits
Hourly pay range: $43.27–$46.00. USC offers a range of employee benefits and programs designed to support staff and their families, including work-life balance and employee well-being. Compensation offers are based on factors such as responsibilities, experience, education, training, skills, internal equity, applicable requirements, and market conditions.