Remote Position
IT End-user Support
🌍 Remote · United States
💼 Full-time
We are seeking a customer-focused and technically skilled IT End-User Support Specialist to provide frontline technical support to internal users. 🔧 Key Responsibilities
- Provide first-level IT support via phone, email, chat, and in person
- Diagnose and troubleshoot hardware, software, network, and system issues
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Manage user accounts (password resets, permissions, Active Directory updates)
- Support Microsoft 365 applications, VPN access, and enterprise tools
- Document incidents and resolutions in the ticketing system
- Escalate complex issues to Tier 2/3 support when necessary
- Maintain IT inventory and asset tracking
- Educate users on IT best practices and security awareness 🛠 Required Qualifications
- Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- 1–3 years of IT helpdesk or desktop support experience
- Strong knowledge of Windows and/or macOS operating systems
- Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi)
- Experience with ticketing systems
- Excellent communication and customer service skills 🌟 Preferred Qualifications
- Experience with Active Directory and Microsoft 365
- Knowledge of remote support tools
- IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications
- Experience in a fast-paced corporate environment 🤝 Key Competencies
- Strong problem-solving skills
- Ability to multitask and prioritize
- Customer-first mindset
- Professional and positive attitude
- Team collaboration 🎁 What We Offer
- Competitive salary
- Health, dental, and vision benefits
- Paid time off
- Professional development opportunities
- Collaborative and supportive team environment