IT Help Desk Coordinator

Job Title: IT Help Desk Coordinator Status: Non-exempt Reports to: Supervisor - IT Support Department: IT - Help Desk and Desktop Job Code: 1301 Pay Range: $26.27 - $27.50 Hourly Location: WHO WE ARE: Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. WHO YOU ARE: You are a customer-focused IT professional who serves as the trusted first point of contact for technical support and system access requests. You excel at troubleshooting technology issues, managing user access with a security-first mindset, and delivering timely solutions that support business operations. You are organized, responsive, and committed to providing exceptional service while maintaining compliance, protecting sensitive information, and continuously improving support processes and documentation. WHAT YOU'LL DO: - Provision and de-provision system access based on Role Bases Access Control with least privilege methodology. - Work directly with department managers and business owners to create, modify, and remove access and document necessary approvals. - Manage the on-going support for role-based access