IT Manager
About the Role
The IT Manager owns internal IT operations, serving as the primary point of accountability for endpoint management, internal technology projects, and outside vendor and managed service provider (MSP) relationships, including the managed IT support provider, AV/conferencing, telecom, hardware, and software vendors. This role ensures service quality, SLA adherence, and cost-effectiveness across those partnerships, while planning and leading internal IT projects such as platform transitions, network upgrades, and hardware refresh cycles from scope through execution. Role Details Role Title: IT Manager Employment Type: Full time Location: Remote, USA
Key Responsibilities
Serve as the primary owner of outside vendor support services relationships, managing day-to-day engagement, ticket escalations, service quality, and SLA adherence Manage outside support vendors across AV/conferencing, telecom, hardware suppliers, and software resellers, including scopes of work, deliverables, and accountability Review helpdesk and vendor performance, invoices, and contract renewals, recommending changes or replacements where service or cost falls short Act as the escalation point between employees and the MSP helpdesk, ensuring issues are routed, tracked, and resolved to standard Plan and lead internal IT projects end to end, including platform transitions (such as Okta and Microsoft Entra ID), network upgrades, hardware refresh cycles, and new tool rollouts Define project scope, timelines, and budgets, coordinating execution across the MSP, outside vendors, and internal stakeholders while communicating status, risks, and outcomes Own endpoint management across the fleet, utilizing Microsoft Intune for Windows devices and Jamf for Mac devices, including configuration profiles, compliance policies, app deployment, and patching Administer and oversee internal RMM tooling for monitoring, alerting, patch automation, and remote support Oversee the device lifecycle, including procurement, provisioning, new-hire staging, refresh, retirement, and recycling logistics Handle escalated, sensitive, or high-visibility issues directly, delivering white-glove support for senior leadership and board members, including board meeting AV Administer and support the core technology stack: Microsoft 365, Intune, Jamf, Cisco Meraki, Okta, and Microsoft Entra ID
Required Qualifications
Active CISM (Certified Information Security Manager) certification (no specific degree required; equivalent IT management or technical leadership experience considered) Hands-on experience managing Jamf for Mac devices, Microsoft Intune for Windows devices, and Microsoft Entra ID for identity and conditional access management Hands-on experience with RMM platforms (such as NinjaOne, Datto RMM, ConnectWise Automate, or similar) for monitoring, patching, and remote support Proven experience managing MSP operating models, SLAs, vendor performance reviews, escalations, and contract negotiations Working knowledge of Microsoft 365 administration and identity platforms, including Okta and Microsoft Entra ID, particularly through platform transitions Familiarity with networking fundamentals and equipment such as Cisco Meraki Understanding of IT asset lifecycle management, security best practices, and endpoint compliance standards Strong project management skills, including scoping, scheduling, budgeting, stakeholder communication, and cross-team coordination Proven ability to exercise sound judgment, discretion, and professionalism in high-visibility, sensitive situations involving senior leadership and board members Ability to translate business and security requirements, including Zero Trust and Entra ID Conditional Access migrations, into actionable technical project plans
Preferred Qualifications
Microsoft MD-102 (Endpoint Administrator Associate) certification Microsoft AZ-104 (Azure Administrator Associate) certification CompTIA Security+ certification
Compensation
The salary range for this role is fixed at $90,000 to $120,000 annually, with no room for negotiation. New employees typically start at the beginning of the pay range, based on factors including location, experience, and job-related skills. Work Authorization At this time, the organization will not sponsor a new applicant for employment authorization for this position. Equal Opportunity and Accommodations The hiring organization is an Equal Opportunity Employer and does not discriminate based on race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity or expression, sexual orientation, or any other basis prohibited by law. Employment decisions are made in compliance with applicable federal, state, and local laws. Reasonable accommodations are provided to individuals with disabilities as required by law. Accommodations may include adjustments to the application, interview, or assessment process, as well as modifications to the work environment or job duties to enable individuals to perform the essential functions of the role. Requests for accommodations are evaluated on a case-by-case basis.