IT Manager

This is a Fully Remote Job About Our Client: The organization operates as a full-service technology brokerage focused on enabling businesses to make informed technology investments. It addresses the complexity of technology procurement by offering vendor-neutral advisory and execution services covering data center colocation, cloud, connectivity, networking, cybersecurity, AI, and related areas. Serving over 6,500 clients ranging from SMBs to enterprises, the company manages technology expenditures exceeding $1 billion annually across various industries. About the Opportunity: The IT Manager role is responsible for overseeing the internal IT operations of the organization. This position holds primary accountability for endpoint management, internal IT projects, and managing relationships with external vendors and managed service providers (MSPs). The IT Manager ensures service quality, adherence to service level agreements, and cost-effectiveness of support partnerships while leading technology initiatives such as platform migrations, network upgrades, and hardware refresh cycles. Responsibilities: Manage relationships with external IT vendors and MSPs, overseeing service quality, ticket escalations, and contract renewals Coordinate and evaluate vendor performance, recommending changes as necessary Serve as escalation point for internal MSP helpdesk support issues Plan and lead internal IT projects including platform transitions, network upgrades, and hardware refreshes Define project scope, timelines, budgets, and communicate status to stakeholders Oversee endpoint management using Microsoft Intune and Jamf, including configuration, compliance, app deployment, and patching Administer remote monitoring and management tools for support and alerting Manage device lifecycle including procurement, provisioning, staging, refresh, retirement, and recycling Provide direct support for escalated or sensitive issues involving senior leadership and board members Administer and support core technology stack including Microsoft 365, Intune, Jamf, Cisco Meraki, Okta, and Microsoft Entra ID Requirements: Certified Information Security Manager (CISM) certification required Hands-on experience with Jamf, Microsoft Intune, and Microsoft Entra ID Experience with remote monitoring and management (RMM) platforms Knowledge of MSP operating models, SLAs, and vendor management Familiarity with Microsoft 365 administration and identity platforms including Okta and Microsoft Entra ID Understanding of networking fundamentals and Cisco Meraki equipment Skills in project management, vendor relationship management, technical troubleshooting, and communication Ability to manage multiple IT projects and vendor relationships effectively Ability to translate security and compliance requirements into technical plans Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.