IT Support Analyst, Level 1

Job Description:

• IT support analyst would involve answering incoming IT service desk calls and or reviewing inbound IT service request emails and creating or updating incident/problem tickets in the Service Desk system (CRM-based system).
• Candidates will follow processes/scripts provided by the Company’s Project Manager and training will be provided prior to the start of the engagement.
• Candidates will also be trained in resolving the IT issues captured in the CRM.
• Candidates will be working in the US Time zone.
• There will be two shifts ( Normal Shift -5:30pm IST to 2:30 am IST, Late Shift (12:30 am IST to 9:30 am IST).
• This is a work from home opportunity.
• This position may require four 10-hour shifts, off-hour shifts and/or weekend shifts as needed. Requirements:
• Must have BBA, BCA, BSc. Or equivalent degree or in last semester.
• Must have excellent English communication skills.
• Must have basic computer skills.
• Should have data entry experience.
• Should be good in Microsoft - Excel and Word.
• Having US client communication experience is a plus.
• Having a US accent is preferred.
• Prior experience in BPO or customer service job is a plus.
• Willing to Work Late nights.
• Should have good learning skills.
• Must be an excellent team player with excellent interpersonal skills. Benefits:
• This is a remote position.
• Must have a quiet personal room and an excellent internet connection to perform the job. Apply tot his job