IT Support Civil Servant

Role Description The IT Support Civil Servant is a part-time, remote role that provides technical support to staff, volunteers, and partners using the organization’s digital tools and systems. This role includes troubleshooting software and hardware issues, managing user accounts and permissions, and maintaining secure access to collaboration platforms and communication channels. The position also involves monitoring system performance, documenting recurring issues and solutions, and coordinating with vendors or external technical teams as needed. The IT Support Civil Servant will help ensure smooth virtual operations for advocacy campaigns, legislative work, and remote meetings, while promoting best practices in data security and accessibility.

Qualifications

Government Relations and Public Sector experience to support technology needs in advocacy and policy environments. Knowledge of Local Government processes and structures to align IT tools with legislative and community-based work. Strong Communication and Analytical Skills to translate technical issues into clear guidance and to diagnose system problems effectively. Proficiency with common remote work tools (e.g., video conferencing platforms, shared drives, ticketing systems) and basic network and security practices. Ability to work independently in a remote setting, prioritize multiple requests, and maintain detailed documentation of IT procedures. Commitment to disability rights, equity, and accessible technology; experience supporting users with diverse access needs is a plus. Relevant education or training in IT support, information systems, or a related field; prior public service or nonprofit experience is beneficial.