IT Support & Desktop Support Roles (Remote, USA)
IT Support & Desktop Support Roles (Remote, USA) Location: Remote, USA Employment type: Contract Indicative rate: $34–$44/hr We are seeking motivated IT professionals for various IT support and desktop support roles. These positions involve providing hands-on technical assistance to employees, troubleshooting hardware and software issues, and managing service desk requests. Candidates will work in a dynamic environment, supporting a range of technologies including Windows systems and Microsoft 365 applications. The roles are contract-based and offer the flexibility of remote work, allowing you to contribute to a variety of projects while enhancing your technical skills. Core skills Help Desk Support Desktop Support Troubleshooting Windows Customer Service Technical Support Service Desk Active Directory Required qualifications 1+ years of experience in IT support or desktop support roles Strong understanding of Windows operating systems Experience with troubleshooting hardware and software issues Familiarity with Microsoft 365 applications Ability to manage service desk tickets effectively Excellent customer service and communication skills Experience with Active Directory user management Technical school certification or equivalent experience preferred Preferred qualifications Experience with remote support tools Knowledge of networking concepts Familiarity with ticketing systems like ServiceNow