IT Support Specialist (AT&T Systems)

Job Title IT Support Specialist Location Fully Remote ROLE SUMMARY Provide technical support in a Microsoft environment for users who need account access, authentication, onboarding, and virtual desktop assistance. This role owns access troubleshooting and coordinates with internal and external support teams to resolve issues. KEY RESPONSIBILITIES Support user onboarding, including user ID creation and global login setup. Configure and troubleshoot YubiKey, RSA token, and other multifactor authentication solutions. Install and troubleshoot Omnissa Horizon virtual desktop access. Resolve password resets, account unlocks, application access issues, and permission requests. Create and follow up on support tickets. Provide general technical support in a Windows and Microsoft 365 environment. Escalate and coordinate unresolved issues with internal and external support teams. KEY REQUIREMENTS Experience providing IT support in a Microsoft environment. Experience with Windows and Microsoft 365. Knowledge of user provisioning, account management, and access support. Experience with YubiKey, RSA tokens, or other multifactor authentication solutions. Experience supporting virtual desktop environments, preferably Omnissa Horizon. Familiarity with enterprise support processes and ticketing procedures. Strong troubleshooting, communication, and customer service skills. Ability to work Eastern Time hours.