IT Support Specialist - Work From Home
About the Company
City Property Management is an Arizona-based company specializing in full-service homeowners association (HOA) management. With more than 40 years of experience and over 150 full-time employees, the company combines technology, industry knowledge, and a dedicated team to support the communities it serves. Its mission is to provide the best experience in community management, supported by values such as professionalism, trust, teamwork, client focus, flexibility, and respect.
About the Role
City Property Management is seeking a collaborative and detail-oriented IT Support Specialist to support its day-to-day technology operations. This role involves troubleshooting, configuring, and maintaining a range of systems and equipment, including computers, networks, phone systems, headsets, and virtual access software. The IT Support Specialist will provide technical assistance to both on-site and remote employees, help maintain secure and reliable systems, and work with external service providers and hardware vendors to resolve technical issues. The position also includes user account support, staff training, technology testing, and IT asset documentation.
Key Responsibilities
Troubleshoot and resolve hardware, software, and network issues for on-site and remote users. Install, configure, and update computer hardware, software, operating systems, networks, printers, and scanners. Maintain and configure VoIP phone systems and headsets to support clear communication. Provide technical support to employees in person and over the phone. Create user accounts and assist with password resets and login issues. Test and evaluate new technologies for potential use within the company. Train employees to use technology properly and safely. Help protect the security and privacy of networks and computer systems. Prepare and present reports on technology usage and system malfunctions to management. Coordinate with internet service providers, hardware vendors, and other external partners to resolve technical issues. Maintain IT documentation and assist with inventory management of technology assets. Support the implementation and management of virtual access software and endpoints.
Required Qualifications
Proven experience as an IT Technician or in a relevant technical support role. Strong diagnostic, troubleshooting, and problem-solving skills. In-depth understanding of computer systems, networks, and a range of technology products. Ability to manage multiple projects and tasks while meeting deadlines. Good knowledge of internet security and data privacy principles. Strong communication and interpersonal skills. Attention to detail and critical-thinking ability. Patience, adaptability, and the ability to work under pressure. Willingness to learn and work with new technologies.
Preferred Qualifications
An associate's or bachelor's degree in Computer Science, Information Technology, or a related field is preferred. An IT certification, such as CompTIA A+ or Microsoft Certified IT Professional, is an advantage.
Compensation
Pay is flexible and based on experience.