IT Systems Analyst – Epic SER / Provider Records -- Remote
W2 Candidates only Key Skills Epic / Healthcare IT: Epic SER, Provider Records, Epic Provider Administration, SER Blueprints, Login Blueprints, Epic Security, Provider Maintenance Security, Care Teams, ePrescribing, Surescripts, External Directories, Record Merges AI Automation Technical: Clarity, SQL, Epic Bridges, Interfaces, Integrations, ServiceNow, Data Management, Provider Identity Matching Professional: Incident Management, Problem Resolution, Requirements Gathering, Documentation, Change Control, Testing, Stakeholder Management, Communication, Facilitation, Conflict Resolution, Project Management, Continuous Improvement Certification Requirement Epic Provider Administration Badge – REQUIRED / NO EXCEPTIONS Epic Security Certification – Strongly Desired Position Overview We are seeking a Senior IT Systems Analyst with advanced expertise in Epic SER and Provider Records to support a fully remote healthcare IT environment. The ideal candidate will have strong hands-on experience managing provider records, troubleshooting complex provider data issues, resolving incidents, and working closely with technical and business stakeholders. This role requires a highly independent professional who can manage multiple priorities, analyze complex system and data issues, support change and testing activities, and contribute to continuous improvement of provider data processes.
Key Responsibilities
Build, maintain, and troubleshoot Epic SER/Provider Records and related provider data. Work with Login Blueprints and SER Blueprints to support provider record configuration and maintenance. Manage provider information related to ePrescribing/Surescripts, External Directories, Care Teams, and Record Merges. Triage, investigate, and resolve incidents and service requests during business hours. Analyze complex provider data issues and determine appropriate solutions with minimal supervision. Communicate effectively with technical teams, business users, and other stakeholders regarding system issues and resolutions. Perform requirements gathering, documentation, testing, change control, and implementation activities. Support Epic Security, including User/SER record integration and Provider Maintenance Security. Work with external and referring provider records, including addresses and organization records. Collaborate on interfaces and integrations, including exposure to Epic Bridges. Apply master data management principles involving source-of-truth ownership, provider/identity matching, duplicate management, data synchronization, and data governance. Use Clarity/SQL for analysis and troubleshooting when required. Contribute to process improvements, standards, tools, templates, and methodologies. Participate in project planning, risk identification, issue resolution, quality assurance, and change management. Facilitate communication between business stakeholders, technical teams, and IT leadership. Support department initiatives involving automation and emerging AI tools where applicable. Maintain accurate technical documentation and ensure adherence to established IT processes and controls.