Remote Job File Coordinator (JFC) – Restoration Industry

Location: 100% Remote (Must work Eastern Standard Time / EST) Schedule: Monday – Friday, 8:00 AM – 5:00 PM EST Compensation: $23.00 – $25.00/hour (Based on experience) Bonus: $1,200 Sign-On Bonus! About the Role Are you an experienced Job File Coordinator looking for a stable, fully remote role with robust operational support? SERVPRO is seeking a detail-oriented, high-performing Job File Coordinator to join our team. In this key role, you will be the backbone of our file management and Third-Party Administrator (TPA) compliance operations. You will oversee restoration job files from initial intake through final carrier billing, ensuring quality control, adherence to strict guidelines, and seamless communication across teams. If you thrive in a fast-paced environment and take pride in accuracy, compliance, and keeping projects moving forward smoothly, we want to hear from you! Why Join Us?

• 100% Remote Flexibility: Enjoy working from the comfort of your home office with zero commute.
• Complete WFH Setup Provided: We equip you for success by supplying all the hardware and technology you need.
• Comprehensive Support System: You’re never on an island! Work alongside an established, dedicated Compliance Team and approachable Management Staff available to support your daily success.
• Continuous Training & Professional Growth: We invest in your industry skills and knowledge.
• Competitive Package: $23–$25/hr starting pay, a $1,200 sign-on bonus, plus consistent daytime hours (No nights or weekends required).

Key Responsibilities

• Job File Management: Maintain, review, and audit job files for accuracy, completeness, and timeliness from job creation to final closing.
• TPA & Carrier Compliance: Ensure all file documentation, photos, estimates, and moisture logs comply with strict Third-Party Administrator (TPA) requirements and guidelines (e.g., Alacrity, Sedgwick, Westhill, etc.).
• Data & System Coordination: Update job management software promptly to ensure clear tracking, auditing, and status updates for management and property owners.
• Communication & Collaboration: Serve as a liaison between field technicians, management, property owners, and insurance adjusters/TPAs to resolve file discrepancies or documentation needs quickly.
• Quality Assurance: Verify all scope notes, line items, and audit requests to minimize rejections and accelerate claim processing times.

Qualifications & Requirements

• Experience (Required):
  • Prior experience as a SERVPRO Corporate Job File Coordinator, OR
  • Proven experience as a Job File Coordinator in the Restoration Industry working directly with TPAs (e.g., Alacrity, Sedgwick, Westhill, etc.).
• Industry Knowledge: Deep understanding of restoration terminology, claims processing, and standard carrier workflow guidelines.
• Technical Skills: Proficiency in restoration management software (e.g., Xactimate, DryBook, or similar systems) and standard office productivity suites.
• Schedule & Time Zone: Ability to work a dedicated Monday through Friday schedule from 8:00 AM to 5:00 PM EST.
• Work Environment: A quiet, professional home office setup free from background noise and distractions with high-speed internet.
• Key Traits: Exceptional attention to detail, strong problem-solving skills, and effective verbal/written communication capabilities.

How to Apply If you meet the experience requirements and are ready to take the next step in your restoration career with a industry leader, submit your resume today!

This is a remote position.

Compensation: $23.00 - $25.00 per hour Team Doyle operates six SERVPRO franchises across Northeastern PA, anchored by our headquarters in Allentown and Scranton. We are a diverse team of over 100 professionals working across six local facilities and a growing remote workforce nationwide. Out of more than 2,400 individually owned and operated SERVPRO franchises, Team Doyle ranks as a Top 100 franchisee - ranking #2 in our region (PA, NJ, DE & NY) and #48 nationally by job volume.  We are actively growing- explore our open positions below, and check back often as new opportunities open up!

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

WHY CONSIDER A CAREER WITH SERVPRO?

Team Doyle offers a comprehensive benefits package.

Medical, Dental & Vision Insurance Paid Holidays & PTO 401(k) & Matching 100% Employer-funded Life Insurance Sponsored Professional Certifications

The bond you form with your crew when you’re out on a major emergency call is incredibly strong. We work hard, we look out for one another, and we have fun doing it.

Kailyn · Contents Dept Head · Allentown, PA

Servpro covering our IICRC training means we have a crew of certified specialists, not just laborers. It gives our customers peace of mind knowing the job is being done to the absolute highest industry standards.

Edwin · Production Manager · Scranton, PA

You’re coming into people’s lives on their worst days - after a fire or flood - and you get to help them rebuild and get peace of mind back. It’s incredibly rewarding.

Chris · Production Manager · Allentown, PA

Whether it’s mastering the ins and outs of insurance compliance or learning how to coordinate a massive storm-response, my skill set expands every single day. If you want a role where you can truly grow your operational and leadership abilities, this is it.

Cara · Office Manager · Allentown, PA

When a company scales as fast as ours, opportunities open up constantly. If you show up with a strong work ethic there is no limit to how far you can go here.

Rob · Reconstruction Operations Manager · Lehighton, PA

Prior experience as a SERVPRO Corporate Job File Coordinator or in restoration industry with TPAs; proficiency in restoration management software (Xactimate, DryBook) and office suites; dedicated Monday-Friday 8am-5pm EST schedule; quiet home office with high-speed internet.

Key Responsibilities

• managing job files
• ensuring compliance
• coordinating communication

Skills & Tools

Xactimate, DryBook

Job Details

• Category: Administrative & Clerical Support
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 47,840 – 52,000 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan

About SERVPRO of Allentown

A restoration franchise operating in Northeastern Pennsylvania, providing fire and water damage restoration services. — Industry: Retail and Wholesale

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