Junior Customer Service Agent – Fraud Management (w/m/x) – Safeguarding Vehicle Fleets & Driving Fraud Prevention at brighthush

About brighthush

brighthush is a trailblazing mobility platform that redefines how people experience and own vehicles. With a rapidly expanding fleet of active cars, we empower customers to drive with confidence, backed by cutting‑edge technology and a relentless focus on security. Our mission is simple yet ambitious: to make vehicle ownership effortless, transparent, and safe for everyone. As a fast‑growing scale‑up in the mobility sector, we are looking for passionate, detail‑oriented professionals who want to shape the future of transportation while protecting our fleet and our customers from fraud.

Your Mission

As a Junior Customer Service Agent – Fraud Management, you will be the first line of defense against fraudulent activity that threatens our vehicle fleet and our customers’ trust. You’ll work closely with customers, law enforcement, partners, and internal teams to investigate suspicious cases, mitigate risks, and ensure that every incident is handled with precision and professionalism.

Key Responsibilities

• Risk & Fraud Prevention: Conduct thorough background checks on customers flagged for risk, proactively identify potential fraud, and reduce payment defaults to a minimum.
• Process Optimization: Translate daily insights and experience into actionable feedback for product managers and developers, continuously improving our fraud detection processes and software tools.
• Case Specialist: Manage direct communication with customers in critical situations, oversee extraordinary cancellations, and file necessary reports with authorities.
• Vehicle Retrieval & Asset Protection: Independently and efficiently coordinate vehicle retrieval, working closely with authorities and logistics partners to protect our fleet as quickly as possible.
• Legal Interface: Prepare comprehensive case documentation, ensure accurate invoicing of all incurred costs to the responsible parties, and serve as the primary point of contact for external legal counsel during legal proceedings.

Essential Qualifications

• Strong investigative mindset and solution‑oriented approach to complex challenges.
• Ability to remain calm, professional, and composed in high‑pressure or unpredictable situations.
• Excellent organizational skills with a keen eye for detail, enabling you to manage multiple critical cases simultaneously.
• Fluent German (C1/C2 level) and good English proficiency for effective communication with customers, authorities, and the international team.
• Enjoyment of active communication and collaboration with customers, partners, and authorities.

Preferred Qualifications

• Prior experience in fraud detection, risk management, or high‑stakes customer support.
• High time flexibility and willingness to support the team during off‑hours or outside standard office hours when needed.

Skills & Competencies

• Analytical thinking and data‑driven decision making.
• Strong interpersonal and negotiation skills.
• Proficiency in using CRM systems, case‑management tools, and basic data‑analysis software.
• Adaptability to evolving fraud tactics and regulatory requirements.
• Commitment to continuous learning and improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. You’ll have access to a dedicated development budget of €1,500 per year for courses, certifications, and conferences that align with your career goals. Our mentorship program pairs you with senior fraud analysts and product leaders, ensuring you gain hands‑on experience and strategic insight. As you grow, you’ll have the chance to transition into senior fraud management, product ownership, or even leadership roles within our risk and security teams.

Work Environment & Culture

Our headquarters in Munich is a vibrant, modern space designed to foster collaboration and creativity. From barista‑quality coffee to daily lunch subsidies, we create an environment where you can thrive both professionally and personally. We celebrate diversity, encourage open dialogue, and hold regular team events—from summer retreats by the lake to casual after‑work drinks—so you can build lasting relationships with colleagues from over 40 nationalities.

Compensation & Benefits

• Competitive Salary: Market‑aligned base pay with performance‑based bonuses.
• Equity Participation: Virtual Stock Option Program (VSOP) that lets you share in the long‑term success of brighthush.
• Health & Wellness: Subsidized fitness membership (e.g., EGYM Wellpass), professional mental‑health support, and access to wellness workshops.
• Family Support: Monthly childcare subsidy, priority access to Munich childcare facilities, and flexible working arrangements.
• Retirement Planning: Employer‑matched pension plan with a generous 66% contribution.
• Employee Discounts: 25% discount on our vehicle subscription plans and optional bike‑leasing options.
• Office Perks: Free coffee, matcha, fruit baskets, and a daily lunch allowance.

How to Apply

Ready to protect our fleet and help shape the future of mobility? Submit your application through our careers portal. If you have any questions, feel free to reach out to our recruitment team at [email protected]. We look forward to welcoming you to the brighthush family!