Junior Customer Success Manager – EU/UK – Driving Growth & Retention for a Leading AI‑Driven Trust Infrastructure at brighthush
About brighthush
brighthush is the world’s first AI‑powered trust infrastructure that empowers compliance operations at scale. By seamlessly integrating identity verification, fraud prevention, transaction monitoring, and risk workflows, we help businesses across finance, crypto, mobility, trading, marketplaces, education, and iGaming reduce manual effort, accelerate market entry, and protect their customers. Trusted by more than 4,000 global clients, brighthush has earned a reputation as a Great Place To Work® in the United States and enjoys a 4.5‑star rating on Glassdoor. Our community of over 1,000 employees spans continents, and 92 % proudly identify as brighthushers while 90 % find their work both challenging and rewarding.
Why This Role Matters
In the fast‑moving world of digital trust, customer success is the linchpin that turns technology into tangible value. As a Junior Customer Success Manager, you will be the primary advocate for our business customers, ensuring they unlock the full potential of brighthush’s platform. Your work will directly influence customer retention, renewal rates, and upsell opportunities—key metrics that drive our growth trajectory.
Role Overview
We’re seeking a motivated, customer‑centric professional to join our EU/UK Customer Success team. You will manage a portfolio of existing business customers, conduct regular engagement activities, and collaborate cross‑functionally to deliver exceptional outcomes. This is an entry‑level position that offers a clear path to senior roles within Customer Success, Product Management, or Sales Engineering.
Key Responsibilities
- Customer Portfolio Management: Own a set of business accounts, serving as the main point of contact for all strategic and operational matters.
- Relationship Building: Develop deep relationships with both business and technical stakeholders, understanding their goals and aligning brighthush solutions accordingly.
- Regular Engagement: Schedule and lead monthly check‑ins, quarterly business reviews, and ad‑hoc meetings to discuss product usage, success metrics, and future plans.
- Renewal & Churn Management: Track renewal dates, identify potential churn signals, and work with internal teams to mitigate risks.
- Upsell & Cross‑Sell Identification: Analyze usage data and customer needs to surface upsell and cross‑sell opportunities that add value for the client and revenue for brighthush.
- Product Enablement: Guide customers through new features, best practices, and advanced use cases, ensuring they derive maximum value from the platform.
- Cross‑Functional Collaboration: Partner with Sales, Solution Architects, Support, Product, and Engineering to resolve issues, deliver on commitments, and drive continuous improvement.
- Voice of the Customer: Capture and share customer feedback with product and engineering teams to influence roadmap decisions.
Essential Qualifications
- 1–2 years of experience in Customer Success, Account Management, Business Development, or a related client‑facing role within B2B SaaS, fintech, payments, or crypto.
- Demonstrated understanding of customer retention, renewal processes, and account growth strategies.
- Strong analytical skills: ability to interpret usage data, generate insights, and recommend actionable improvements.
- Excellent written and verbal communication in English, with confidence in leading calls, presenting findings, and drafting clear documentation.
- Organizational prowess: adept at juggling multiple accounts, prioritizing tasks, and following through on commitments.
- Technical aptitude: quick to learn and explain complex technical products and their business value.
- Knowledge of KYC, KYB, AML, or fraud prevention frameworks is a plus.
Preferred Qualifications
- Experience working with AI‑driven compliance or risk platforms.
- Exposure to cross‑border customer engagements, especially within the EU and UK markets.
- Proficiency in data visualization tools (e.g., Tableau, Power BI) or analytics platforms.
- Background in project management or process improvement methodologies.
Skills & Competencies
- Customer‑Obsessed Mindset: Passion for delivering exceptional customer experiences and outcomes.
- Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
- Problem‑Solving: Creative, data‑driven approach to resolving complex customer challenges.
- Collaboration: Comfortable working across multiple teams and geographies.
- Adaptability: Thrives in a fast‑changing environment with evolving priorities.
- Continuous Learning: Eager to stay current with industry trends, new technologies, and best practices.
Career Growth & Learning Opportunities
At brighthush, we believe that growth is a shared journey. As a Junior Customer Success Manager, you will:
- Progress to Senior Customer Success Manager, Customer Success Lead, or even Product Manager roles.
- Participate in a structured learning program that includes mentorship, on‑the‑job training, and access to industry conferences.
- Engage in cross‑functional projects that broaden your skill set and expose you to new business domains.
- Receive regular performance feedback and a clear career roadmap aligned with your aspirations.
Work Environment & Culture
brighthush champions a remote‑first, trust‑based culture that empowers you to work from wherever you thrive. We value:
- True Flexibility: No rigid 9‑to‑5 schedule—adjust your hours to maintain productivity and team alignment.
- Extra Time Off: Celebrate your birthday, enjoy 10 personal days, 7 paperwork‑free sick days, and extended holidays during Christmas and New Year.
- Impactful Work: Contribute to building a safer, more inclusive digital world—your efforts directly influence how millions of users experience trust online.
- Transparent Compensation: Competitive, market‑benchmarked pay with clear performance metrics.
- Global Collaboration: Work with teammates and customers across continents, cultures, and languages.
- Growth Built In: Structured goals, open feedback loops, and personal development plans.
- Team Offsites: Fully covered trips to meet, collaborate, and recharge together.
- Getting You Set Up: We provide the tools, hardware, and support you need to excel.
- Friendly by Design: Our culture is human, open, and kind—celebrating individuality, quirks, and diverse perspectives.
Compensation & Benefits
While specific figures vary by location and experience, brighthush offers:
- Competitive base salary aligned with market standards.
- Performance‑based bonuses tied to customer success metrics.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Unlimited paid time off policy (subject to business needs).
- Professional development stipend and conference coverage.
- Employee referral program with attractive rewards.
Application Process
Our streamlined hiring journey consists of four stages:
- Talent Acquisition screening – a quick conversation to assess fit.
- Test Assignment – a brief task that showcases your analytical and communication skills.
- Hiring Manager Interview – a deep dive into your experience, motivations, and problem‑solving approach. Apply for this job