Junior Technical Support Analyst
About the Role
We are seeking a Junior Technical Support Analyst to provide technical assistance, troubleshoot common issues, document resolutions, and support users. This entry-level opportunity is suited to candidates with foundational IT and troubleshooting knowledge.
Key Responsibilities
Respond to and troubleshoot technical support requests. Diagnose common hardware, software, account, and connectivity issues. Document incidents, troubleshooting steps, and resolutions. Escalate complex issues using established procedures. Assist with user onboarding, access, and application-support tasks. Maintain accurate support records and knowledge-base information. Communicate technical solutions clearly to nontechnical users. Identify recurring issues and suggest process improvements. Required Qualifications 0–2 years of technical support, IT support, internships, coursework, academic projects, or equivalent practical experience. Foundational knowledge of computers, operating systems, applications, and basic networking. Ability to troubleshoot common technical issues systematically. Strong communication and customer-service skills. Ability to document incidents, troubleshooting steps, and resolutions. Strong attention to detail and problem-solving skills. Ability to work independently and collaborate with remote teams.
Preferred Qualifications
Exposure to Microsoft 365 or similar business applications. Familiarity with ticketing or IT service-management platforms. Basic networking knowledge. Exposure to Windows, macOS, or Linux support. Experience supporting users through remote-support tools. Compensation & Benefits Base Salary: $58,000–$75,000 per year. This is a full-time W-2 position. Benefits and any additional compensation are provided according to the employer's applicable plans and policies. Work Arrangement This is a fully remote position available to candidates residing in the United States, subject to applicable employment, payroll, and hiring requirements in the candidate's state of residence. Equal Employment Opportunity The employer is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made based on qualifications, job requirements, and business needs without regard to legally protected characteristics under applicable federal, state, or local law.