Key Account Manager
Company Description
Blue Diamond® Attachments, founded in 1995, is a leading provider of high-quality attachments for skid steers, mini skid steers, excavators, and tractors. The company is known for engineering products with exceptional strength, precision, and durability to perform reliably season after season. Blue Diamond focuses on building long-term partnerships with customers and dealers, supporting success on every jobsite. The team is committed to staying engaged from purchase through project completion, ensuring attachments deliver consistent performance. When customers choose Blue Diamond, they gain durable equipment and a dedicated team focused on lasting results. Role Description The Key Account Manager role is a full-time, remote position responsible for managing and growing strategic customer relationships. This role involves overseeing key accounts, understanding customer needs, and providing solutions that align with Blue Diamond’s product offerings and service standards. Day-to-day responsibilities include developing account plans, monitoring performance metrics, coordinating with internal teams, and ensuring timely responses to customer inquiries. The Key Account Manager will regularly conduct business reviews, identify opportunities for expansion, and maintain accurate records in CRM systems. Collaboration with sales, operations, and customer service teams is expected to deliver an excellent customer experience and support long-term partnerships.
Qualifications
Strong account management and key accounts experience, with a focus on building and maintaining long-term customer relationships. Demonstrated analytical skills and business planning abilities to interpret data, forecast demand, and develop strategic account plans. Proven customer service skills, including effective communication, problem-solving, and follow-through in a B2B environment. Experience in industrial, construction, or equipment attachments markets is beneficial. Proficiency with CRM tools and basic office software, and comfort working in a remote, digitally connected environment. Bachelor’s degree in Business, Marketing, or a related field, or equivalent relevant work experience. Ability to work independently, manage multiple priorities, and travel to key accounts as needed.