Knowledge Base Specialist, Operations Support
We're Concentrix, a global technology and services leader that powers the world's best brands. We're looking for a Knowledge Base Specialist to join our Operations Support team. This is a full-time, remote position that can be performed from your home in several Canadian provinces (AB, BC, MB, NB, NL, NS, ON, PE, SK). ## About the Role As a Knowledge Base Specialist, you'll be the person who gathers, organizes, analyzes, and maintains information within our knowledge base. Your work will directly improve decision-making, efficiency, and customer support. You'll collaborate with teams across training, quality, product development, and IT to develop documentation and ensure information flows accurately. You'll analyze data to identify trends and keep our knowledge base accurate, relevant, and easily accessible. This role also involves supporting the implementation of AI tools and evolving our knowledge management practices. Most importantly, you'll make sure our frontline case managers have key answers to complex issues right at their fingertips, ensuring a seamless and consistent experience for our guests. ### What You'll Be Doing -
Content Management:
Creating, editing, organizing, and updating knowledge base articles and technical documentation. -
Data Analysis:
Gathering and analyzing data to identify trends, patterns, and areas for improvement within the knowledge base and overall knowledge management systems. -
Collaboration:
Working with various teams to ensure information is accurate and meets their needs. -
Quality Assurance:
Ensuring the knowledge base contains accurate, current, and customer-centric information. -
Technology Support:
Helping evaluate and implement new technologies, including AI tools, to enhance the knowledge base. -
User Support & Training:
Assisting users in accessing and using the knowledge base, including training employees on knowledge management tools. ## What We're Looking For - High school diploma or GED. - At least 1-2 years of customer service experience; automotive industry experience is a plus. - Experience in writing material, proofreading, and developing process documents and process flows. - Strong computer proficiency with the ability to navigate multiple applications. - Excellent written and verbal communication skills to engage effectively with customers. - A passion for the automotive industry and a problem-solving mindset, always maintaining a pleasant and professional manner. - Ability to work both independently and within a team, demonstrating patience, attention to detail, and multi-tasking efficiency. ## What's In It for You We challenge conventions to deliver outcomes beyond imagination. In this role, we offer a base salary range of CAD 38,000 - 42,000 annually (pay will not fall below applicable minimum wage). Actual salaries vary based on work location, qualifications, skills, education, experience, and competencies. The deadline to apply is September 25, 2026. This is an immediate vacancy, so we're looking for someone who can start as soon as possible. ### Additional Details -
Workplace Type:
Remote – you'll be working from home within specified provinces. -
Time Type:
Full time. -
Physical Requirements:
Regularly required to operate a computer, keyboard, telephone/headset, and other office equipment. Work is generally sedentary. -
Equal Opportunity:
Concentrix is committed to equal employment opportunity and does not discriminate on any protected grounds. -
Accommodation:
We welcome applications from candidates with disabilities and provide reasonable accommodations upon request. -
Work Authorization:
Only candidates legally authorized to work in Canada considered. -
AI in Recruitment:
We may use AI tools to help screen and assess applicants. Join us and be part of a company recognized as a "World's Best Workplace" and "Best Company for Career Growth." --- _This job was found on [bandana.com](https://www.bandana.com/?utm_source=jd_attribution&utm_medium=repost)_