Lateral Transfer List - Service Dispatcher

The Position

Transfer List The purpose of this posting is to gather interest for future opportunities. Please note there may not be an existing vacancy at the time of your submission. You will be notified when your lateral transfer materials are submitted to a bureau(s) for consideration. Please note, you may be contacted multiple times regarding interview opportunities. This posting is only for current internal City of Portland employees. This position is NOT affiliated with 911 Emergency Services This is an essential position during inclement weather, natural disasters and other emergencies. You are expected to work remotely to help ensure the essential operations of the City. The Portland Water Bureau is seeking to hire a fulltime position. About the position: The City of Portland is seeking a service dispatcher to perform activities related to the dispatcher of equipment and crews in a public utility setting during the normal course of day-to-day activities and during emergencies. Additionally, Service Dispatchers will receive telephone calls from the public concerning complaints and requests for routine and emergency service; give information regarding the City’s responsibility or refer callers to the proper agency; enter data on manual and computerized record forms; and perform other administrative support work assigned. The ideal candidate will have strong customer service skills as well as experience utilizing computer software. As well as having a familiarity with water utilities, and their functions. Currently, the Portland Water Bureau is hiring for a Service Dispatcher, where the employee is considered essential, and will be required to work during inclement weather and other emergencies. External applicants start at the entry salary rate. This classification is represented by the District Council of Trade Unions (DCTU). To view this labor agreement, please go to https://www.portlandoregon.gov/bhr/27840 and click on the appropriate link.

To Qualify

Applicants must meet each of the following qualifications per HRAR 7.01:

• Hold regular status in this classification
• Passed probationary period

Or

• Hold limited duration status in this classification

The following are the knowledge, skills and abilities that the bureau has identified as critical and your resume should include/highlight these areas.

1. Experience using computers for entering and tabulating data, such as GIS mapping systems or using any kind of CRM software.
2. Experience understanding and remembering information presented through oral instructions, written directives, or received by telephone, and email, as well as various programs while managing a high call volume.
3. Ability to respond appropriately to questions/ concerns from other employees and the public.
4. Ability to effectively prioritize workload and complete a variety of task in an appropriate and timely manner.
5. Ability to understand and communicate water utilities to and from customers as well as field personnel.

Desired Qualifications (Not Required):

• Water or public utility experience preferred

The Recruitment Process

A review of your eligibility will be conducted and validated. If you meet the eligibility requirements you will be placed on the lateral transfer eligible list. Please read the City of Portland Administrative Rule 7.01 for complete information. Additional evaluation may be required prior to final selection.

Additional Information

Application InstructionsApplicants must submit a professional résumé online, as well as answer the supplemental questions pertaining to eligibility per HRAR 7.01:

• Your answers to the supplemental questions will be validated to ensure you meet the eligibility requirement per HRAR 7.01. Incomplete or inappropriate information may result in ineligibility.
• Your résumé should support information that reflects the knowledge, skills and abilities identified in the To Qualify section. Resume is not used in determining eligibility to be placed on the transfer eligibility list, it will provide information for consideration in the selection process.

Do not attach materials not requested. If you are requesting Veteran's Preference, attach a copy of your DD214 / DD215 and / or Veteran's Administration Letter Stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veteran's Preference AND include a copy of your documentation for each recruitment you apply for. Veteran's Preference documentation must be submitted at the time transfer application request is submitted. Non-citizen applicants must be authorized to work in the United States at time of application. It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. If you wish to identify yourself as an individual with a disability under the Americans With Disabilities Act of 1990 and will be requesting accommodation, the requests must be made to the Analyst(s) named below No Later Than the Closing Date of This Announcement. Portland Parks & Recreation (PP&R) is committed to the overall Citywide vision that race will have no detrimental effect on people of color, refugee and immigrant communities in accessing our parks and natural areas, or from the benefit of our services. We recognize, understand, and encourage celebration of the differences that surround us. Diversity and equity are vital to PP&R’s ideals and values. The City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home. PP&R values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. PP&R encourages applications from candidates with knowledge, ability, and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. Although not required, PP&R encourages candidates that can fluently speak another language to include that information in their application materials. Multilingual candidates are encouraged to apply. The Portland Bureau of Transportation is a community partner in shaping a livable city. We plan, build, manage and maintain an effective and safe transportation system that provides people and businesses access and mobility. We keep Portland moving. For more information about the Portland Bureau of Transportation, please visit www.portlandoregon.gov/pbot. The Portland Bureau of Transportation embraces diversity, models inclusivity, and promotes equity through its service delivery, internal operations, organizational culture, and in its work with partners and the community. The Portland Water Bureau (PWB) serves more than 900,000 retail and wholesale customers, almost a quarter of Oregon's population. PWB values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. PWB encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic and socio-economic backgrounds. Although not required, PWB encourages candidates that can fluently speak another language to include that information in their work history/answers to their supplemental questions. Bilingual candidates are encouraged to apply. Questions? Bureau of Human Resources [email protected] An Equal Opportunity/Affirmative Action Employer

Benefits

A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to  

• Health Care (Medical, Vision and Dental) 
• Carrot Fertility 
• Wellness Benefits 
• Life Insurance 
• Long-term disability coverage to eligible employees and their families.  
• Employee Assistance Plan 
• Flexible Spending Accounts 
• Retirement 
• Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer
• Family Medical Leave 
• City Paid Parental Leave 

AND SO MANY MORE!  Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers.  

Supplemental Questions

01 Thank you for your interest in transferring to another opportunity within your classification. We sincerely value your time and hope to make your application experience as positive as possible.

The following supplemental questions are an important step in validating if you meet the eligibility for transferring.

Answering "No", will result in elimination from further consideration.

If you are requesting veteran's preference, please be sure to not only select that you are a veteran, but also upload a copy of your DD214 and/or Veteran's administration letter stating your disability. Veteran's preference documentation must be submitted by the closing time of this announcement. Have you read and understood all of the information listed above?

• Yes
• No

02 Are you a current city employee and wish to transfer into another opportunity within your current classification?

• Yes
• No

03 Have you passed your probationary period and hold regular status in this classification or are you Limited Duration status?

• Yes
• No

04 Select the length of your probationary period

• six months
• nine months
• twelve months
• eighteen months

05 I will Accept Appointments ONLY in:

• Any Bureau
• Attorney
• City Auditor
• City Budget Office
• Civic Life
• Comm #1 - Public Utilities
• Comm #2 - Public Works
• Comm #3 - Public Affairs
• Comm #4 - Public Safety
• Community Technology
• Development Services
• Emergency Communications
• Emergency Management
• Equity & Human Rights Office
• Fire & Rescue
• FPDR
• Government Relations
• Housing
• Mayor
• OMF-BIBS
• OMF-BTS
• OMF-BRFS
• OMF-CAO
• OMF-BHR
• Parks
• Planning & Sustainability
• Police
• Portland Children's Levy
• Transportation
• Water

Required Question

Agency Information

EmployerCity of PortlandAddress 1120 SW 5th Ave, Room 987 Portland, Oregon, 97204 Website http://www.portlandoregon.gov/jobs

Experience with data entry and computer use; strong customer service; ability to handle high call volume; knowledge of water utilities.

Key Responsibilities

• Dispatch equipment
• Dispatch crews
• Answer calls

Skills & Tools

GIS, CRM, data entry

Job Details

• Category: Business Operations
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Portland, Oregon, United States
• Salary: USD 50,689 – 73,132 / year
• Languages: English

About City of Portland

Public utility providing essential water services to residents. — Industry: Utilities

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