LAX Air/Ocean Export Lead

JOB SUMMARY: · To be the primary interface between Aeronet Worldwide, customers, sales, system operations and vendors. To provide quality customer service, while meeting company policies and procedures. The Supervisor will provide training, complete performance reviews, and issue disciplinary action when necessary. Essential Functions: · Answering of phones professionally and timely. · Answering and responding to e-mail requests timely. · Quoting customers and overseas partners. · Updating Special Tracking and Accounting Reports for Customers. · Dispatching of shipments. · Ensure dispatch is aware of any special instructions/cut offs. · Interface with Customs Broker, Importer and Customer for Import Shipments. · Booking of air shipments · Confirming Known shipper via KSMS for air shipments. · Booking ocean shipment with co-loader and ocean carriers. · Label Air and Ocean Shipments. · Process DG shipments including checklist. · Filing of AES . · Accurately complete entry of pickup/quote information into Aerotrac. · Tracking and tracing of shipments. · Communicating to internal/external customers and sales regarding issues. · Update/notate tracking milestones. · Research of shipments for MAX requests/reports. · Research of shipments for Accounting requests/reports. · Understanding TSA regulations. · Must have DG certification to handle DG shipments. · Must have knowledge of airline regulations i.e. oversize, banding. · Must have knowledge of POA, customs brokerage regulations, DO, ISF . · Must have knowledge of working with air and ocean carriers. · Timely invoicing and closing out of shipments. · Including request of vendor invoices and selling rates. · Recommend and develop new policies/procedures. · Complete, submit and review personnel issues timely, including but not limited to; annual reviews, required disciplinary actions, punctuation, and keeping current on required trainings. · Training of new employees according to Aeronet’s standards, procedures and goals. · Ability to facilitate progressive change, getting along with other employees, following direction and continually improving. · Maintain operation by initiating, coordinating and enforcing program, operational, and personnel policies and procedures. · Ability to work independently using sound judgment while working in a team-oriented environment. · Maintain a working knowledge of all emergency policies and regulations. · Flexible work hours/schedule including weekends/holidays. · 24/7 accessibility via phone. · Other duties assigned deemed necessary by the General Manager. SKILLS/COMPETENCIES · Must be able to type accurately at least 55 WPM. · Basic computer knowledge including Word and Excel. · Excellent written and verbal skills. · Must be able to calculate chargeable weight and volume for all shipments. · Work with a sense of urgency, understanding how to prioritize. o Ability to manage deadlines. o Ability to work hands-on, handling multiple priorities simultaneously. EDUCATION: · High School Diploma or equivalent. · Certifications, if applicable. o DG certification. EXPERIENCE · 10-years of industry experience. · 3-years of managing/leading people. PHYSICAL REQUIREMENTS: This is an administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. This position requires occasional travel using various means of transportation. Position may require to work remotely at times. TRAVEL: · Occasional travel WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. For the warehouse locations, employee may be exposed to ambient weather conditions.