Ld Scheduler

Position Summary

This position`s primary purpose is to oversee ambulatory scheduling staff. This position reports to the Central Scheduling Supervisor. Position will also schedule patient appointments in various divisions, utilizing appropriate scheduling systems and software, according to procedure type, utilizing knowledge of provider protocols, privileges, and block time when appropriate. Collects and enters pertinent patient data. This position also initiates the billing processes by collecting and entering pertinent insurance information.

Position Duties

• Oversees Staff This position oversees assigned outpatient schedulers and procedure schedulers working directly and collaboratively with manager, supervisors and staff to provide a high-level of satisfaction with patients and families utilizing Phoenix Children's services.
• Handles Scheduling Calls & Schedules Appointments Answers telephones, live chat and web messages in a timely and professional manner according to identified best practices in customer service and guidelines set by department. Schedules patient appointments for various modalities, cancel appointments and/or reschedules as necessary, and corrects or modifies discrepancies in scheduling.
• Oversees Processes Works directly and collaboratively with manager, supervisors and staff to provide best practice for processing referrals and orders to ensure a high-level of customer satisfaction.
• Provides Training Proactively researches and creates training materials related to scheduling of appointments to include changes to hospital-system, best practice in process of scheduling for accuracy, efficiency and overall patient, provider and staff satisfaction.
• Maintains Proficiencies/Seeks Education Participates in a variety of unit, hospital and/or outside agency education, when approved, programs to maintain and enhance current skills and competency levels.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Education

1. High School Diploma or equivalent Required 2. Associates Degree Preferred

Experience

1. 4 years of experience in customer service. Required 2. 4 years of experience scheduling, working directly with families, referring physician offices and other clinical staff. Required 3. 1 year experience supervisory role. Preferred

Special Skills

1. Bilingual in Spanish Preferred 2. Proficiency of MS Office Word, Excel and database systems Preferred

Physical Requirements & Occupational Exposure/Risk Potential

1. Physical Requirement - Climbing - Occasionally 2. Physical Requirement - Feeling (sensing textures and temperatures) - Constantly 3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly 4. Physical Requirement - Hearing - Constantly 5. Physical Requirement - Pushing/pulling - Occasionally 6. Physical Requirement - Reaching - Frequently 7. Physical Requirement - Sitting - Constantly 8. Physical Requirement - Standing - Occasionally 9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally 10. Physical Requirement - Talking - Constantly 11. Physical Requirement - Tasting/smelling - Occasionally 12. Physical Requirement - Walking - Occasionally 13. Physical Requirement - Near Vision - Constantly 14. Physical Requirement - Far Vision - Occasionally 15. Physical Requirement - Color Discrimination - Occasionally 16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly 17. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally

High school diploma or equivalent required; 4 years customer service and 4 years scheduling experience required; 1 year supervisory experience preferred; bilingual Spanish preferred; MS Office proficiency preferred.

Key Responsibilities

• overseeing scheduling staff
• scheduling patient appointments
• handling scheduling calls

Skills & Tools

Microsoft Word, Microsoft Excel, database systems

Job Details

• Category: Healthcare Services - Allied Health
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — United States
• Languages: English

About Phoenix Children's

A pediatric health system providing comprehensive care, research, and education for children and families. — Industry: Healthcare

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