Lead Inside Sales Category Specialist – Accelerating Customer Success, Expanding Pipeline, and Building Strategic Partnerships at brighthush

About brighthush

brighthush is not just a marketplace; it’s a movement that reimagines how businesses discover, evaluate, and acquire the products and solutions that fuel their growth. Since its inception, brighthush has blended cutting‑edge technology with a relentless focus on customer‑centric excellence, earning the trust of startups, mid‑market firms, and Fortune 500 enterprises alike. Our mission is simple yet powerful: empower every customer with the right tools, insights, and support to achieve their goals faster and smarter.

We build ecosystems that enable our clients to thrive, not just sell. From advanced analytics platforms to end‑to‑end procurement workflows, we bring together the best minds, the most sophisticated tools, and a culture of continuous improvement. If you thrive in a fast‑paced environment, love turning data into action, and are eager to make a tangible impact on our customers’ success, you belong at brighthush.

Who We Are

Founded on the belief that every business deserves a partner that truly understands its unique challenges, brighthush has evolved from a small startup into a global marketplace that connects buyers and sellers across industries. Our platform is built on three core pillars:

• Innovation: We invest heavily in research and development to keep our technology ahead of the curve.
• Customer‑First: Every decision is guided by the goal of delivering measurable value to our clients.
• Collaboration: We foster an environment where cross‑functional teams work together to solve complex problems.

What We Do

Our marketplace offers a seamless experience for sourcing, evaluating, and purchasing a wide range of products and services. Whether it’s technology, print & promotional items, furniture, or large‑volume quotes, brighthush provides:

• Real‑time price comparison and supplier ratings.
• Advanced analytics that uncover cost‑saving opportunities.
• Integrated procurement workflows that reduce cycle times.
• Dedicated support teams that guide clients from discovery to delivery.

Why This Role Matters

As a Lead Inside Sales Category Specialist, you will be the linchpin that connects our platform’s capabilities with the needs of our customers. Your expertise will drive revenue, deepen relationships, and help shape the future of the marketplace. You will:

• Translate complex product offerings into clear, compelling value propositions.
• Build trust with clients by delivering personalized, data‑driven solutions.
• Collaborate with cross‑functional teams to create win‑win opportunities.
• Drive pipeline growth that fuels the company’s expansion into new markets.

Key Responsibilities

• Partnering with Account Management: Work hand‑in‑hand with Account Managers and Key Account Managers to support high‑value customers and secure both one‑time and recurring projects.
• Managing Multi‑Channel Leads: Capture and nurture inbound and assigned sales opportunities from web inquiries, customer chats, phone leads, and internally generated leads.
• Pipeline Stewardship: Maintain a healthy opportunity pipeline, moving deals forward while delivering a consistently positive customer experience.
• Collaborative Opportunity Development: Engage with sales teams, merchants, vendors, and internal business units to craft transactional and solution‑based sales opportunities.
• Performance Excellence: Meet or exceed sales, margin, activity, and conversion expectations within approved margin guidelines.
• Category Expertise: Serve as the go‑to expert for your category, recommending products and services that align with each customer’s unique needs.
• Share of Wallet Growth: Identify opportunities to consolidate business from other vendors and strengthen customer relationships.
• Customer Retention: Keep current clients satisfied through timely follow‑up, strong relationship building, and exceptional service.
• CRM Mastery: Effectively use our CRM tools to track activity, capture customer information, and maintain accurate opportunity notes.
• Continuous Learning: Participate in team meetings, department training, coaching sessions, and ongoing development opportunities.

Essential Qualifications

• Minimum of 1 year of sales, customer service, or equivalent customer‑facing experience.
• Strong work ethic, sense of urgency, and the ability to stay productive in a fast‑paced sales environment.
• Self‑motivation and the ability to remain directed, organized, and accountable with limited day‑to‑day oversight.
• Excellent prioritization skills – knowing what needs attention first, when to act quickly, and when to involve others.
• Comfort balancing multiple lead channels, customer requests, and internal priorities while keeping opportunities moving.
• Clear, confident communication with merchants, internal partners, external customers, and sales teammates.
• Curiosity and confidence in asking thoughtful questions to understand customer needs and identify the right next step.
• A customer‑first mindset with the ability to make sound decisions quickly while creating a positive experience.
• Resilience, adaptability, and composure when managing changing priorities or shifting customer needs.
• Strong organization and follow‑through to maintain accurate notes, manage pipeline activity, and support timely decisions.
• Positive team contribution through collaboration, shared best practices, and a willingness to learn and improve.

Preferred Qualifications

• Knowledge of category‑specific products or services, such as Technology, Print & Promotional, Furniture, or Large Volume Quotes.
• Experience with virtual selling, prospecting, or consultative customer conversations.
• Experience developing or converting sales pipeline.

Skills & Competencies

• Consultative Selling: Ability to uncover customer pain points and propose tailored solutions.
• Data‑Driven Decision Making: Comfortable analyzing sales metrics and using insights to drive action.
• CRM Proficiency: Advanced skills in leading CRM platforms or similar tools.
• Time Management: Mastery of juggling multiple tasks while meeting deadlines.
• Relationship Building: Talent for building trust with customers and internal stakeholders alike.
• Adaptability: Quick to pivot in response to market changes or new product launches.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day contributions. As an Inside Sales Category Specialist, you will:

• Progress to senior sales roles such as Senior Category Specialist, Sales Manager, or Director of Sales.
• Access a structured mentorship program pairing you with seasoned leaders across the organization.
• Participate in quarterly skill‑building workshops covering advanced sales techniques, product knowledge, and leadership fundamentals.
• Earn certifications in CRM platforms, sales methodology, and industry‑specific knowledge.
• Take advantage of cross‑departmental projects that expose you to new markets, product lines, and strategic initiatives.

Work Environment & Company Culture

We’re proud of our inclusive, collaborative culture that values diversity of thought and encourages every voice to be heard. Highlights include:

• Hybrid work model: Minimum of 4 days in the office with flexibility for remote work on Fridays.
• Associate‑led Business Resource Groups that foster community and professional growth.
• Regular team‑building events, hackathons, and innovation challenges.
• Open‑door leadership policy – your ideas can directly influence company strategy.
• Commitment to work‑life balance, with flexible scheduling and generous time‑off policies.

Compensation & Benefits

While the exact base pay will be determined based on experience, education, and market factors, we offer a competitive total rewards package that includes:

• Competitive base salary plus performance‑based incentives.
• 112 hours of paid time off (PTO) and a holiday schedule that includes 7 observed paid holidays plus 1 floating holiday.
• Company‑matched retirement plan to help you secure your financial future.
• Comprehensive health, dental, and vision plans, along with mental health resources.
• Online and retail discounts on brighthush products and services.
• Wellness programs, including gym memberships, mindfulness sessions, and health coaching.
• Professional development budget for conferences, courses, and certifications.

Why Join brighthush?

At brighthush, you’ll be part of a team that’s not just selling products, but building lasting partnerships that drive real business outcomes. You’ll enjoy:

• A culture that celebrates curiosity, innovation, and continuous improvement.
• Opportunities to work with cutting‑edge technology and industry‑leading solutions.
• A supportive environment where your growth is a priority.
• The chance to make a measurable impact on customers’ success and on the company’s bottom line.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We look forward to exploring how your skills and passions align with our mission to empower businesses worldwide.

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