Lead Mentor & Programs Manager
Lead Mentor & Programs Manager | Gifted Travel Network (GTN)
About the Role
The Lead Mentor & Programs Manager is a senior, relationship-driven role serving as the connective tissue across Gifted Travel Network’s Travel Business University (TBU) flagship programs—Travel MBA (TMBA), Accelerate, and Ascend. As TBU has grown, this role exists to provide continuity, sound judgment, and human connection across programs. The Lead Mentor & Programs Manager acts as a trusted anchor for both members and mentors, ensuring a consistent, high-quality experience while protecting GTN’s standards, tone, and delivery quality. This position blends senior mentorship, live program facilitation, mentor leadership, and program quality stewardship. It partners closely with internal leaders to ensure TBU programs continue to deliver meaningful outcomes for advisors at every stage of business growth. This role may be eligible for remote work based on experience, business needs, and location. Learn more about GTN at: www.giftedtravelnetwork.com
Key Responsibilities
The duties and responsibilities of this position include, but are not limited to the following: Mentor Leadership & Standards Lead, support, and manage the TBU mentor team across TMBA, Accelerate, and Ascend Facilitate weekly TMBA mentor meetings and monthly Accelerate mentor meetings Ensure mentor alignment, quality, and consistent experience delivery across programs Serve as an escalation point for mentor and member experience issues Partner with the VP of Professional Development on mentor strategy, standards, and annual alignment Facilitation & Member Experience Serve as the primary Lead Mentor for Travel MBA Facilitate TMBA accountability calls, Jumpstart sessions, and key live program experiences Oversee quarterly progress checks and conduct targeted 1:1 member conversations as needed Facilitate select Accelerate group coaching calls, Hot Topic Trainings, and Game-Changers sessions Host limited office hours and strategic support calls when appropriate Provide program-level oversight for Ascend, ensuring mentor quality and experience alignment Curriculum & Communication Partnership Partner with the Director of Curriculum & Learning Experience on program implementation and refinement Provide feedback from live delivery to inform curriculum updates and improvements Maintain a visible, trusted presence with mentors and members Communicate experience trends, insights, and risks clearly to GTN leadership Qualifications & Experience Bachelor’s degree or equivalent professional experience required Significant experience in the travel industry, particularly within luxury travel, host agency environments, or advisor education Prior experience in coaching, facilitation, mentorship, or adult learning strongly preferred Demonstrated commitment to ongoing professional development Strong verbal and written communication skills High emotional intelligence, sound judgment, and comfort leading experienced professionals Why Join GTN · ICHRA medical benefit with a monthly stipend funded by GTN · Optional ancillary benefits including vision, dental, life insurance, and a 401(k) plan (employee-funded) · Work that directly supports independent small business owners and entrepreneurs · Opportunity to shape and influence GTN’s advisor education programs · High-visibility role with direct access to GTN leadership · Collaborative, supportive team environment built on trust and shared accountability · Access to travel-related opportunities and benefits · Flexible and generous paid time off, with 2 weeks of PTO after a 6-month introductory period and an unlimited PTO model after 2 years, supported by a results-focused, flexible work culture Compensation · This position has a budgeted annual salary of $70,000 Employment Classification · This position is classified as exempt under the Fair Labor Standards Act (FLSA). Reporting & Collaboration Reports to: VP of Professional Development Works closely with: Mentor Team TBU Program Operations Manager Director of Curriculum & Learning Experience GTN Leadership Team Work Authorization & Location Applicants must be fully authorized to work in the United States GTN is unable to offer visa sponsorship now or in the future Preference may be given to candidates located in states where GTN is currently registered to do business Gifted Travel Network is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Employment with Gifted Travel Network is at-will. This means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable state and local laws.